Customer Service Consultant
6 months ago
**Company Overview**
The company is a B2B logistics platform provider.
**Key Responsibilities**:
- Conduct comprehensive training sessions for new and existing customers on how to use the logistics software.
- Develop and maintain training materials, including user manuals, video tutorials, and FAQs if needed
- Provide ongoing support to customers, answering questions and resolving issues related to software usage.
- Collaborate with the development team to relay customer feedback and suggest improvements to the software.
- Track and document customer interactions, ensuring all issues are resolved in a timely manner.
- Assist in the creation of webinars and online training courses to support remote customers whenever needed
- Any other tasks required by management
**Required Qualifications**:
- Bachelor’s degree or diplioma in a related field (e.g., Information Technology, Logistics, Business, etc).
- Proven experience in a customer support or training role, preferably within the software or logistics industry.
- Strong technical skills with the ability to quickly learn and understand complex software systems.
- Excellent verbal and written communication skills.
- Patience and a customer-focused attitude.
- Ability to work independently and as part of a team.
- Required language(s): English, Bahasa Malaysia
- Willing to work in Kota Kemuning, Shah Alam
- Working Hours: Monday to Friday 8.30am to 5.30pm; Saturday (WFH if needed)
Pay: RM2,800.00 - RM3,800.00 per month
-
Beauty Consultant
6 months ago
Kota Kemuning, Malaysia Aesthetic Clinic In Kota Kemuning Full timeConduct professional face-to-face consultation for beauty and hair treatments and recommend suitable treatment services to customers - Perform beauty and hair treatment services to the customers - Follow up treatment results with the customers - Ensure client satisfaction and comfort after each treatment. - Building good rapport and establishing good...
-
Customer Service
6 months ago
Kota Kemuning, Malaysia BEST GLOBAL LOGISTICS TECHNOLOGY (MALAYSIA) SDN BHD Full time**Job Scopes**: - Responding to customer complaints to achieve high customer satisfaction - Submit customer complaints using the internal system - Provide solutions to customers' complaints - Respond to customer related queries on social media - Provide VIP services to major customers and maintain customer relationships **Requirements**: - SPM and above -...
-
Customer Service
6 months ago
Kota Kemuning, Malaysia BEST GLOBAL LOGISTICS TECHNOLOGY (MALAYSIA) SDN BHD Full timeResponding to customer complaints to achieve high customer satisfaction Submit customer complaints using the internal system - Provide solutions to customers' complaints Respond to customer related queries on social media - Provide VIP services to major customers and maintain customer relationships -...
-
Customer Service Trainer
6 months ago
Kota Kemuning, Malaysia MIT ACADEMY SDN BHD Full timeAs a Customer Service Trainer, you'll play a vital role in shaping our customer service team into a well-oiled, empathy-driven machine. You'll be responsible for designing and delivering training programs that equip our representatives with the skills and knowledge they need to provide exceptional service to our customers. **Here's a glimpse of what you'll...
-
Customer Service Specialist
6 months ago
Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...
-
Logistics Customer Service
6 months ago
Kota Kemuning, Malaysia Agensi Pekerjaan Carriera Talent Resources Sdn Bhd Full time**Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. We expedite our provisions in freight services, custom clearance, transportation arrangement, warehouse arrangement, and other wide range of value added logistics...
-
Customer Service Specialist
6 months ago
Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...
-
Customer Service Coordinator
6 months ago
Kota Kemuning, Malaysia Kit Loong Commercial Tyre Sdn Bhd Full time**Responsibilities**: - To execute and control of overall Call Center’s daily operations. - To ensure “Stock Inventory Control” is conducted either daily or weekly. - To ensure the return of casing by Service Providers are done correctly and timely whenever they attend the breakdown services. - To ensure indoor / outdoor 24/7 breakdown service is...
-
Customer Service Executive
6 months ago
Kota Kemuning, Malaysia Prisma Laboratory (M) Sdn. Bhd. Full time2. Explain to customers the services provided by Prisma Laboratory (M) Sdn Bhd. 3. Receive and process orders on behalf of customers in an efficient and accurate matter after ensuring details are correct, as well as providing order status updates. 4. Create and maintain job/sample tracking and ensure results/reports are out on time. 5. Upload invoices...
-
Customer Service Officer
6 months ago
Kota Kemuning, Malaysia Prisma Laboratory (M) Sdn. Bhd. Full timeJob description - Min Diploma in Business Management or related - Preferably with at least 1 year working experience in customer service role - Good command of Bahasa Malaysia and English (oral and written) - Conversant in other local dialects preferred and would be added advantage - Computer literate (Microsoft office) - Good interpersonal and communication...
-
HR (Consultant)
6 months ago
Kota Kemuning, Malaysia Talent Houz Consulting & Services Full timeJob Title: HR (Consultant) Industry: Recruitment & Staffing Salary Range: RM2500-RM3500 Location: Kota Kemuning, Klang **Our Mission**: We connect organization and talent through Innovative recruitment methods and help them to create a sustainable competitive advantage in future workforce transformation. **Responsibilities**: - Identify and develop...
-
Logistics Customer Service Executive
6 months ago
Kota Kemuning, Malaysia Carriera Academy Full time**Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...
-
Logistics Customer Service Executive
6 months ago
Kota Kemuning, Malaysia Agensi Pekerjaan Carriera Talent Resources Sdn Bhd Full time**Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...
-
Customer Services
6 months ago
Kota Kemuning, Malaysia Avis pioneer logistics Full time_**JOB DESCRIPTION WILL LET YOU KNOW DURING INTERVIEW **_ **Salary**: From RM2,500.00 per month Schedule: - Monday to Friday - On call Supplemental pay types: - Commission pay - Overtime pay **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - Customer Care Specialist: 1 year (preferred) **Language**: - English (preferred) -...
-
Junior Customer Service Executive
6 months ago
Kota Kemuning, Malaysia Freight Mark Global Services Sdn Bhd Full timeKey Requirements: - At least 1 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...
-
Export Customer Services Executive
6 months ago
Kota Kemuning, Malaysia Freight Mark Global Services Sdn Bhd Full timeKey Requirements: - At least 2 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...
-
Customer Service
6 months ago
Kota Bharu, Malaysia SF Marketing Consultant Full timeSertai Team SF Marketing sebagai Khidmat Pelanggan Adakah Anda masih mencari peluang pekerjaan di Kota Bharu. Kami di SF Marketing merupakan syarikat pengiklanan yang fokus kepada media social. **Job Description**: Pegawai Jualan 1) Membantu syarikat menyelesaikan masalah pelanggan 2) Menjawab Segala pertanyaan syarikat 3) Menjaga hubungan baik...
-
Export/import Customer Services Executive
6 months ago
Kota Kemuning, Malaysia Freight Mark Global Services Sdn Bhd Full timeKey Requirements: - At least 2 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...
-
Customer Service Specialist
6 months ago
Kota Kemuning, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists (Mandarin Support),** providing unrivalled support to clients within the dynamic...
-
Customer Service Officer
6 months ago
Kota Kemuning, Malaysia Kit Loong Commercial Tyre Sdn Bhd Full time**Responsibilities**: - To execute and control of overall Call Center’s daily operations. - To ensure “Stock Inventory Control” is conducted either daily or weekly. - To ensure the return of casing by Service Providers are done correctly and timely whenever they attend the breakdown services. - To ensure indoor / outdoor 24/7 breakdown service is...