Technical Customer Service

Job Responsiblities Report to the Senior Technical Support Specialist Provide technical support to SEA-NEA importers Maintain the technical failure reporting platform in time Plan and conduct specialized service trainings to service technicians from importers Support in technical outdoor campaigns and other related topics Delivering technical documentations...

We are seeking a Customer Service Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Handle customer inquiries and complaints - Answering and screening incoming phone calls and transferring them efficiently to the appropriate...

**Job Responsiblities** - Report to the Senior Technical Support Specialist - Provide technical support to SEA-NEA importers - Maintain the technical failure reporting platform in time - Plan and conduct specialized service trainings to service technicians from importers - Support in technical outdoor campaigns and other related topics - Delivering technical...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...

**Technical Assistant Job Description** - To be responsible for Products (Portable Valve Actuator, Water Meters, Instrumentations, Solar Power Supply Unit and Air Motors) Preparation, Assembly, Testing & Site Installation. - To be responsible on troubleshooting, service and repair for all after sales and contractual service. - To provide technical support...

Lead Generation and Prospecting: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings.- Problem Resolution: Investigating and resolving customer issues or complaints effectively and...

**Job Specification**: 1. Electronics technician from a technical graduate. Interested in technical tools and IoT _(Internet of Things)_ 2. Have basic knowledge of electrical and/or vehicle wiring. 1. Installing GPS, CCTV, or other tools on vehicles. 2. Install according to the established schedule. 3. Deal with customers in the field if there are any...

Job Responsibilities: Technical Support- Mainly to commissioning for Environment & Process Div. products such as Hach, OTT, Colilert, Lab equipment and others. Other division will be upon request basis.- Implementing customer support- Refresher training for KKM, JBA, Fishery, DOE, & private water producer.- To provide related technical information to...

Job Responsibilities: Technical Support- Mainly to commissioning for Environment & Process Div. products such as Hach, OTT, Colilert, Lab equipment and others. Other division will be upon request basis.- Implementing customer support- Refresher training for KKM, JBA, Fishery, DOE, & private water producer.- To provide related technical information to...

**Position : Customer Service ( January Intake )** **Tenure: 6 months** **Working Location : Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Assist customers to sign up SKDS or guide them to sign up SKDS via phone. - Identify customers’ needs, clarify information, and offer suitable product / solution...

Technical Assistant Job Description To be responsible for Products (Portable Valve Actuator, Water Meters, Instrumentations, Solar Power Supply Unit and Air Motors) Preparation, Assembly, Testing & Site Installation. To be responsible on troubleshooting, service and repair for all after sales and contractual service. To provide technical support for the...

**Responsibilities**: 1. Communicate and explain basic information to the customer 2. Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving 4. Provide excellent support experience to customers via all relevant communication channels. 5. Identify customer's needs, researching any existing...

Position : Customer Service ( January Intake )Tenure: 6 monthsWorking Location : Damansara HeightSalary : Up to RM3000 Make outbound call to existing and new customers. Assist customers to sign up SKDS or guide them to sign up SKDS via phone. Identify customers' needs, clarify information, and offer suitable product / solution to customers. Follow...

Key Responsibilities: - Proven experience in technical support, preferably within the gasket or sealing industry. - Strong knowledge of gasket materialsExcellent communication and problem-solving skills. - Ability to collaborate effectively with cross-functional teamwork closely with the Sales teams to address customer requirements and provide technical...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

Responsibilities:Communicate and explain basic information to the customerOvercome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solvingProvide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

1 Responsible for prompt delivery to customers (i.e.OEM, Industrial and Automotive).2 Prompt submission of assigned report.3 Responsible for master creation for SAP distribution module.4 Fully understand and utilize SAP distribution module for work and able to advise others CSuser.5 Monitor and analyse monthly delivery cost.6 Responsible for delivery...

Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation - Respond to requests for emergency repairs and services to troublesome equipment - Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance...