Technical Customer Service

We are seeking a Customer Service Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Handle customer inquiries and complaints - Answering and screening incoming phone calls and transferring them efficiently to the appropriate...

**Job Responsiblities** - Report to the Senior Technical Support Specialist - Provide technical support to SEA-NEA importers - Maintain the technical failure reporting platform in time - Plan and conduct specialized service trainings to service technicians from importers - Support in technical outdoor campaigns and other related topics - Delivering technical...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...

**Technical Assistant Job Description** - To be responsible for Products (Portable Valve Actuator, Water Meters, Instrumentations, Solar Power Supply Unit and Air Motors) Preparation, Assembly, Testing & Site Installation. - To be responsible on troubleshooting, service and repair for all after sales and contractual service. - To provide technical support...

**Position : Customer Service ( January Intake )** **Tenure: 6 months** **Working Location : Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Assist customers to sign up SKDS or guide them to sign up SKDS via phone. - Identify customers’ needs, clarify information, and offer suitable product / solution...

**Responsibilities**: 1. Communicate and explain basic information to the customer 2. Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving 4. Provide excellent support experience to customers via all relevant communication channels. 5. Identify customer's needs, researching any existing...

**Job Specification**: 1. Electronics technician from a technical graduate. Interested in technical tools and IoT _(Internet of Things)_ 2. Have basic knowledge of electrical and/or vehicle wiring. 1. Installing GPS, CCTV, or other tools on vehicles. 2. Install according to the established schedule. 3. Deal with customers in the field if there are any...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

Job Responsibilities: Technical Support- Mainly to commissioning for Environment & Process Div. products such as Hach, OTT, Colilert, Lab equipment and others. Other division will be upon request basis.- Implementing customer support- Refresher training for KKM, JBA, Fishery, DOE, & private water producer.- To provide related technical information to...

Salary: RM 1,800 - RM 2,000 Location: No. 7, Jalan PJU 10/10E, Saujana Damansara, Damansara Damai. Working days: Monday to Thursday (9am-6pm), Saturday & Sunday (9am - 5.30pm) 1. Understand clients' needs, goals, and challenges to provide appropriate product or service solutions. 2. Build and nurture strong relationships with existing clients to ensure...

Responsibilities: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Salary**: RM4,000.00 -...

Overview We are searching for a customer service champion who loves ensuring customers get the best service of their lives. Serving customers at the time when they need a home service should bring joy to you! Key responsibilities - Serve and process customers who have put in a request into our system, or who have registered interest over social media...

Key Responsibilities: - Proven experience in technical support, preferably within the gasket or sealing industry. - Strong knowledge of gasket materialsExcellent communication and problem-solving skills. - Ability to collaborate effectively with cross-functional teamwork closely with the Sales teams to address customer requirements and provide technical...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products - Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for...

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000 - RM 3,300** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. -...

**Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...

Administrative - Carry out variety administrative and clerical tasks assigned by superior (mailing, scanning, printing) - Responsible to maintain an organized filing system - Develop and enhance the standard of procedure to drive continuous quality improvement - Answering phones calls and taking messages - Welcoming all visitors and interacting with them -...