Technical Support Representative

2 days ago

Kota Damansara, Malaysia Veralto Full time

Job Responsibilities:
Technical Support- Mainly to commissioning for Environment & Process Div. products such as Hach, OTT, Colilert, Lab equipment and others. Other division will be upon request basis.- Implementing customer support- Refresher training for KKM, JBA, Fishery, DOE, & private water producer.- To provide related technical information to clients.- To follow up on the matter related to technical issue.- Draft and design technical document, report and presentation slides.- Carry out factory and site acceptance test.- To liaise with principal upon seeking further solution and recommendation.- To perform any other task and duties as and when instructed by senior staff.- To ensure good rapport with staff, suppliers, vendors and contractors.- Perform instrument functionality analysis and trial run.- Providing in-house training for associates.- Support other division/dept: - Service & After Market Sales (AMS)- Involve in servicing job
- Calibration Go system.- Promote sales and services opportunity.- Strive to increase customer satisfaction.

Training- Maintaining the facilities, Lab, Training room, Reagents & Equipment- Design of training, program curriculum and conduct training need analysis.- Carry out on going Syllabus Development.- Plan, direct, course arrangement or coordinate the training and development activities.- Research and development for the setting up and design of training programs and curriculum.- Facilitating, implementing and coordinating training and program for internal staff and external clients, in-house and out station, local and overseas.- Promote course offered by ATTC.- Working towards individual revenue.

**Requirements**:
- Must be Good in Instructing, Speaking, Writing, Training & Teaching Others in English.- Willing to travel within Local & Oversea- Possess educational Degree in Chemistry, Chemical, Environmental Engineering/Science- At least 2 years of work-related experience

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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