Technical Service
6 months ago
**Job Responsiblities**
- Report to the Senior Technical Support Specialist
- Provide technical support to SEA-NEA importers
- Maintain the technical failure reporting platform in time
- Plan and conduct specialized service trainings to service technicians from importers
- Support in technical outdoor campaigns and other related topics
- Delivering technical documentations in time to importers in the region
- Technical issue investigation and product analyzation support in the field
- Digital systems (Warranty, SSC, SDS, Dealer Portal CRM, WebSSO)
- Coordination of SEA-NEA market reports
**Job Qualifications**:
- Bachelors degree of engineering in a related field or equivalent work experience
- 3+ years of training experience - technical aptitude required Knowledge of training and learning principles and ability to present and teach technical information to others Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.
- Knowledge in Power BI, SAP-CRM/ERP systems, CAD, Solid Works would be an advantage
- Experience with warranty management system
- Machinery or engine industry background
- Must have truly exceptional communication skills (English proficiency is needed)
- Willing to Travel within Asia (50%)
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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