Aftermarket Sales Specialist

5 months ago


Kota Damansara, Malaysia McCrometer Full time

Develop Service business and achieve high growth of Service revenue in India by engaging telephonically customers’ Technical and procurement functions for service contract and spare orders. Will have monthly targets for order booking and shipping.

The activities involved in delivering the results will comprise of:

- Convincing customers of Hach Service products and comparison with competition
- On-time offer preparation for different types of opportunities - service contracts and spare parts
- Replying queries to customers on offers
- Ensuring order collection and booking in the system
- Getting payments from the customers
- Ensuring order shipment to the customer by working together with Finance and Supply Chain teams
- Contact customer to understand their needs/requirements and propose Service solutions accordingly.
- Maintain and explore Hach instrument install base for business opportunities.
- Develop Service contract products and pricing.
- Review and negotiation of Service contract term and conditions.
- Use SFDC for effective funnel management and booking/shipment forecast.
- Prepare booking/shipment data and monthly report.
- Identify business growth opportunities and use PSP to address growth gaps.
- Collect customer satisfaction feedback and identify areas for improvement.
- Assist to develop Service job standard work, checklists, and relevant documentation.
- Implement Telecalling initiative to generate opportunities for service contracts and spares business in India market
- Implementing daily analysis and driving Daily management/ visual management rhythms for booking-shipping -receivables
- Other service activities that may be assigned from times to times

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.



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