Control Tower Executive
5 months ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor daily arrival and depart haulage drivers time as per schedule to ensure compliance
- Provide escalation, status report, delay and proactive updates to relevant departments
- Tracking of daily driver attendance against forecasted plan to ensure adequate on time arrival
- Ensuring the numbers of linehaul provided by suppliers and vendors are as planned according to trips
- Liaise with stakeholders and vendors on ad-hoc trip request and create additional trips if required
- To facilitate the update and response if linehaul trucks delay departure from schedule, advise the new arrival time at facilities.
- Daily reporting on trackers such as routes, staging, performance, backlog, truck planning, daily trip and ad hoc trips.
**Requirements**:
- At least 1 year relevant working experience in linehaul field or logistic transportation
- Experience in transport, supply chain and logistics management
- Well-developed interpersonal and communication skills in both Bahasa Malaysia and English
- Quick learning, adaptive and flexible
- Committed, result oriented, willing to go extra miles for goal achievement.
- Working pattern**:45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 working days)**:
- Working location**:Pulau Indah (Port Klang)
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