Contact Centre

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

Shift Allowance: 2 cycle RM260, 3 Cycle: RM300 - Performance bonus. - Travel Allowance - From your house to work (by mileage) - Annual Leave, Medical Leave, Hospitalization Leave (as Employment Act). - EPF, Socso and SIP. - Medical Insurance. - Training provided - 2 weeks at Crystal Plaza PJ, 2 weeks at ur work location (Basic pay only) - Contract...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

**Job Highlights** - 5 days work week (Mon to Fri, 9am to 6pm) - Permanent role - Immediate vacancy **Responsibilities** - Update complete and accurate information on customer interaction in the **Customer Relationship Management (CRM) **system - Ensure effective and timely follow-up with internal and external parties on pending cases - Manage and resolve...

**Job Highlights** - 5 days work week (Mon to Fri, 9am to 6pm) - Permanent role - Immediate vacancy **Responsibilities** - Update complete and accurate information on customer interaction in the **Customer Relationship Management (CRM) **system - Ensure effective and timely follow-up with internal and external parties on pending cases - Manage and resolve...

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

**Requirements** - Minimum 2 years’ experience in contact centre with previous auditing experience an added advantage - Mandarin Speaker - Above average skill handling MS office - Minimum Diploma holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific experience - Solid experience in effective...

**Job Highlights**: - Close to LRT/MRT station - Start ASAP **Responsibilities**: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient,...

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met: **What a **Contact Centre Manager** does at HP**: - Devise and Implement Call Centre V2.0 to make us Future Ready Proof - Understand business needs and translate those needs into people skills and strategies. - Responsible...

Call centre environment - need to work on 24/7 shift with shift allowance - Shift Allowance RM350 - Midnight shift allowance RM45/shift - Transport allowance RM25/shift - KPI RM400-500 per month *This is under financial institution **Salary**: RM3,200.00 - RM4,500.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Parental...

Working location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - **Minimum Diploma**: - Malaysian only - Below 40 years old are applicable to...

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**Job Title**: Controller Hub Control Centre **Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient...

CALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts. Job Requirements : 1....

**Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient in making operational decisions and necessary...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Company Description MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer...

**Job description** **Customer Service (Call Centre position)** **Location **:Menara Public Bank 2, Jalan Raja Chulan, KL **Working days**: 5 days (rotational shift - 11:00 am to 11:00 pm) **Nature of business **:Established global E-commerce contact center platform in Malaysia **Salary range**: Basis RM2,400 + 300 fix allowance +Attendance incentive,...

**Job Scope** - Determines contact centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards;...

**Customer Service (Call Centre position)** **Location **:Menara Public Bank 2, Jalan Raja Chulan, KL **Working days**: 5 days (rotational shift - 11:00 am to 11:00 pm) **Nature of business **:Established global E-commerce contact center platform in Malaysia **Salary range**: Basis RM2,700 + Attendance incentive, KPI allowance (can ask during...