Product Owner

2 weeks ago

Kuala Lumpur, Malaysia Comfort Works Full time

**The role**

We are looking for a Product Owner with experience in product management to drive product vision and create a roadmap that delivers high quality, world-class, shopping experiences.

In this role you will work closely with our Development teams, Product Managers, Marketers, and UI/UX Designers to build and roll out our webshop which is one of our main products that delivers and improves business metrics. You will report to the Head of Ecommerce and work from our Damansara Heights office, on a hybrid mode.

**Key Responsibilities**

Driving Product Development:

- Take ownership of the entire product development lifecycle, from concept to launch, in a fast-paced environment.
- Utilize analytics of user behaviors and design/user experience to drive e-commerce metrics.

User Experience Strategy:

- Strategize user flow and user journey, with a primary focus on enhancing the customer web experience.
- Lead the iteration of UX processes, deliverables, and standards guides.

Outcome-Focused Leadership:

- Define, track, and communicate product goals, ensuring a clear understanding of the desired outcomes.

Stakeholder Engagement:

- Engage senior management and stakeholders to align on product vision, strategy, and execution plans.
- Test and validate concepts in the market through constant iterations.

Agile Framework:

- Prioritize initiatives and deliver within an Agile framework.
- Provide clear visibility of your team’s roadmap and key results.

Cross-Functional Collaboration:

- Oversee development stages, acting as a liaison between product, operations, marketing, and development.
- Ensure continuous delivery of value to end customers and contribute to our business growth.

Data-Driven Decision-Making:

- Have a passion for data-driven decision-making, especially in dealing with ambiguity.
- Monitor and manage e-commerce reporting and metrics.

Team Collaboration:

- Collaborate effectively with colleagues from diverse functional backgrounds, different organization levels, and multiple geographic locations.
- Work hands-on with developers, designers, and operations to deliver product features that meet or exceed customer expectations.

**The Requirements**
- 3+ years experience as a Product Owner in an Agile environment.
- Outstanding communicator who can translate data into compelling customer narratives.
- Balance of technical knowledge and business acumen.
- Proven ability to lead product development, supporting marketing strategies and effectively communicate recommendations to executive management.
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job.
- Skilled at working effectively with cross-functional teams in a matrix organization.

**The Company**

Comfort Works is a globally recognised E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more.

After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating.

**Perks And Benefits**
- Competitive Base Salary with attractive benefits package.
- Hybrid working arrangements (3 days in office, 2 days WFH).
- Strong career progression opportunities.
- Work in an environment that values trust and autonomy
- Company Laptop & all the latest gadgets.
- Parking Allowance & MRT near the office.
- Casual Working Environment with snacks and a swimming pool.

**About Comfort Works**:
Comfort Works aims to breathe new life into all of the world’s living space; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Tens of thousands of customers around the globe use our slipcovers to amplify their delight towards their homes. It’s our mission not to just refresh their living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.

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