Customer Service Professional
5 months ago
Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
- To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.
**Job Details**
**JOB INFO & REQUIREMENT**
- Contract Type- Contract- Job Type- Non-Executive- Experience Level- < 1 year, 1-3 years- Job Categories- Customer Svc/Call Centre- Minimum Education Required- SPM (pass) / Certificate / Diploma / Degree holders.- Language Required- English, Bahasa Malaysia- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- None**SALARY & OTHER BENEFITS**
- Salary**RM 1,500 to RM 2,500 per month**
- Other Benefit (Optional)Attractive remuneration package (Good basic salary, allowances, performance bonus, etc) -Overtime pay for extra hours of work -Contribution to EPF/SOCSO/EIS -Annual Leave -Panel Clinic -Insurance covers hospitalizationSalary RM 1,500 to RM 2,500 (per month) Location Kuala Lumpur - Bangsar Contact Type Contract Job Type Non-Executive Category Customer Svc/Call Centre Employer Info Company Name Cretev Sdn Bhd Company Description Human Resources Solutions Size 11-20 employees Company No. 201601004658 Company Cretev Sdn Bhd Joined since: Oct 2016
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