Customer Service Professional

5 months ago


Bangsar, Malaysia Cretev Sdn Bhd Full time

Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
- To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.

**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type- Contract- Job Type- Non-Executive- Experience Level- < 1 year, 1-3 years- Job Categories- Customer Svc/Call Centre- Minimum Education Required- SPM (pass) / Certificate / Diploma / Degree holders.- Language Required- English, Bahasa Malaysia- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- None**SALARY & OTHER BENEFITS**
- Salary**RM 1,500 to RM 2,500 per month**
- Other Benefit (Optional)Attractive remuneration package (Good basic salary, allowances, performance bonus, etc) -Overtime pay for extra hours of work -Contribution to EPF/SOCSO/EIS -Annual Leave -Panel Clinic -Insurance covers hospitalizationSalary RM 1,500 to RM 2,500 (per month) Location Kuala Lumpur - Bangsar Contact Type Contract Job Type Non-Executive Category Customer Svc/Call Centre Employer Info Company Name Cretev Sdn Bhd Company Description Human Resources Solutions Size 11-20 employees Company No. 201601004658 Company Cretev Sdn Bhd Joined since: Oct 2016


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