Support Centre Specialist

3 weeks ago


Petaling Jaya, Malaysia Revenue Monster Sdn Bhd Full time

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Identifying customers’ needs, clarifying information, researching every issue and providing solutions.
- Escalate incidents involving dissatisfied customers, offering patient assistance and support.
- Guide Merchant through troubleshooting, navigating the company site or using the products or services.
- Collaborate with another department to improve customer service.
- Keep a “high-level view” of the entire support process.
- Build relationships with the customer/merchant and advocate for their needs within the company.
- Complete logs and reports.
- Other duties as assigned.

**Job Requirements**:

- High school diploma or equivalent.
- Patient and empathetic attitude.
- Ability to handle the stressful situation appropriately.
- Ability to work effectively across multiple departments in a deadline-driven environment.
- Able to work on operational working hours, weekends or during public holidays.

**Salary**: From RM3,200.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus


  • Marketing Intern

    1 month ago


    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    **Company Description** Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA...


  • Petaling Jaya, Malaysia Revenue Monster Sdn Bhd Full time

    Take customer calls and provide accurate, satisfactory answers to their queries and concerns. - Identifying customers’ needs, clarifying information, researching every issue and providing solutions. - Escalate incidents involving dissatisfied customers, offering patient assistance and support. - Guide Merchant through troubleshooting, navigating the...

  • Staff Nurse

    4 weeks ago


    Subang Jaya, Malaysia OSC Orthopaedic Specialist Centre Sdn Bhd Full time

    JOB SUMMARY The A&E nurse aids all patients, regardless of their condition, in carrying out nursing tasks that promote health and recuperation. Their duties encompass: - Evaluating patients' health issues and requirements - Executing prompt nursing interventions - Supervising patients while adhering to safety protocols REQUIREMENT 1) Diploma / Degree in...


  • Subang Jaya, Malaysia OSC Orthopaedic Specialist Centre Sdn Bhd Full time

    JOB SUMMARY Responsible for overseeing the functions of the IT department, which includes the maintenance of the IT infrastructure, internet services, Hospital Information System (HIS) Communication, and any other functions related to Information technology. Need to be able to troubleshoot on network-related items, and computer hardware as well as to be able...

  • Operations Executive

    1 month ago


    Petaling Jaya, Malaysia Cambridge English For Life Sdn Bhd Full time

    **Key Responsibilities**: **To support the daily operations of the Operations Department together with the team.** - Provide operational support to ensure all centres perform according to policies and guidelines laid down by the company thru annual audit/visits - To guide & coach new centres to increase/maximize their student intake thru...

  • Language Specialist

    4 weeks ago


    Petaling Jaya, Malaysia KPMG Full time

    Language Specialist - Indirect Tax (KDN ACDC) **Grade**: Experienced **Department**: KPMG Delivery Network **Descriptions**: The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way...


  • Petaling Jaya, Malaysia Novartis Full time

    394740BR **Tax Operations Specialist**: Malaysia **About the role** Tax Ops Specialist is a vital member of the finance team and is responsible for ensuring accurate and compliant tax reports and filings. This role involves analyzing financial data, preparing tax returns, and providing insights on tax-related matters. The Tax Ops Specialist collaborates...

  • HR Specialist

    4 weeks ago


    Petaling Jaya, Malaysia International College of Creative Arts Technology (CATS College) Full time

    **International College of Creative Arts Technology (Cats College)**, a private higher education institution located in **Petaling Jaya** is recruiting Human Resource Specialist to support its business growth. The Human Resources Specialist is responsible for developing and implementing human resources strategies, policies, and procedures to support the...


  • Petaling Jaya, Malaysia ITC Infotech India Limited Full time

    **Project Manager_Engagement Centre Implementation(Genesys)** ROLE PROFILE JOB TITLE: PM, Engagement Centre Implementation CITY & COUNTRY: Malaysia Project Manager_Engagement Centre Implementation(Genesys) : Extensive experience in implementing Genesys system ROLE SUMMARY **KEY RESPONSIBILITIES** **Project Delivery** - Manage the project with various...

  • Marketing Intern

    1 month ago


    Petaling Jaya, Malaysia IKEA Full time

    **Job ID**: REF4918U **Date posted**: 19/02/2024 **Company description** Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a...


  • Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...

  • Customer Support

    4 weeks ago


    Petaling Jaya, Malaysia MyValiant Full time

    **The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...

  • Physiotherapist

    1 week ago


    Petaling Jaya, Malaysia Genesis Life Care Centre Full time

    Based in Petaling Jaya Requirement: - Diploma/Degree in Physiotherapy - Fresh Grad / Experienced - Malaysian - Fluent in English and Bahasa. Advantage for Mandarin & other Dialects - Good attitude, proactive, great teamwork and willing to learn. **Benefits**: - EPF, SOCSO, EIS - Training provided - Accommodation provided - 5 working days; Off on...

  • Product Specialist

    4 weeks ago


    Petaling Jaya, Malaysia FRONIX SDN BHD Full time

    We are seeking a dynamic and experienced Product Specialist to join our team in the information technology industry. The Product Specialist will play a crucial role in supporting our sales team by providing technical expertise and solutions to meet the needs of our clients. This position requires a deep understanding of IT infrastructure products such as...

  • Specialist Accountant

    1 month ago


    Petaling Jaya, Malaysia FrieslandCampina Full time

    Primarily responsible for the daily execution of Record to Report processes in line with corporate guidelines, internal procedures, and the departmental goals. - Execute based on accounting principles, policies and procedures are complied with; internal controls are adhered to; terms of the service level agreement are consistently met; and those efficient...


  • Petaling Jaya, Malaysia ABB Full time

    **Order Handling Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Support Executive

    6 days ago


    Petaling Jaya, Malaysia XOX MANAGEMENT SERVICES SDN BHD Full time

    Launched in 2005, XOX Berhad (previously known as XOX MOBILE) is a Malaysian technology corporation that centres around discruptive technology, providing a variety of communication packages while establishing a sustainable digital ecosystem consisting of Virtual Reality (VR), Smart City and various other ventures. Diploma / Advanced Diploma / Higher Graduate...

  • Specialist - Bpo

    4 weeks ago


    Petaling Jaya, Malaysia DHL Full time

    **Overall Role Purpose** Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line. **Key Activities** - Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific. -...

  • Nurse

    2 days ago


    Petaling Jaya, Malaysia Genesis Life Care Centre Full time

    Job Requirements: - Characterizes with patience, love, caring attitude and empathy with elderly - Able to communicate in English but additional language is an advantage - Can adapt with shift environment. Day shift and Night shift (12 hours) - Able to multitask and communicate well with patients - Fresh graduates are encouraged to apply Job...


  • Petaling Jaya, Malaysia literacy hub sdn bhd Full time

    **Responsibilities**: **1. Teach I Can Read Literacy courses**: - Working with children between the ages of 2.5 to 12 years old. - Teaching pre-reading skills to children using the I Can Read system. - Teaching reading and comprehension skills using the I Can Read system. - Conducting ad hoc replacement lessons and one-to-one lessons. - Teaching I Can Read...