Operation Executive

3 weeks ago

Kuala Lumpur, Malaysia Safeguards CS Sdn Bhd Full time

**Operations Executive / Manager for Operations Centre**

**Responsibilities**
- Responsible for and direct the 24x7 operations of the Operations Centre operations.
- Manage, develop, administer, and review the Operations Centre’s processes and procedures.
- Work with the clients, management and stakeholders to develop and maintain plans, procedures, and other documentation as required.
- Maintain operational performance, morale and discipline of the Operations Centre team.
- Set standards, performance matrix and guidelines for the Operations Centre with the objective of driving operational excellence.
- Train and develop the competencies as part of the Operations Centre team.
- Monitor, coordinate, track, respond and manage security events and incidents according to prescribed procedures and processes, and provide real-time situation awareness to key stakeholder(s).
- Fulfil Client's audit and internal audit requirements.
- Oversee the management of the escalation of events and incidents.
- Collect, process, analyse and assess data and statistics for decision making.
- Prepare and submit reports required by the Management.
- Any other duties as assigned by the Management.

**Requirements**:

- Prior experience working in the security industry.
- Proficient in using computers and operating security systems such as video management systems, access control systems, visitor management systems etc.
- Strong verbal and written communication skills.
- Self-motivated and able to work under little or no supervision as well as able to work in a team environment.
- Able to multi-task and manage detail-oriented tasks.
- Able to remain calm, professional and perform under pressure.
- Strong situation judgment.
- Willingness to take instructions and learn.
- Able to work in 12 hours, 6 days a week shifts.

**Salary**: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Commission pay

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