Front Desk Receptionist

6 months ago

Sentul, Malaysia Daun Spa Sdn Bhd Full time

The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.

Full-time.

**Position Requirements**:

- Must be detail-oriented and have ability to multi-task.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Must be a team player.
- Must have weekend availability.
- English and Malays is a **must**.

**Duties and Responsibilities**:

- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Ensure that the check-in, check-out and payment process is handled in accordance with company policy
- Provide callers and guests offering information of spa treatments, packages, services, and hours of operation.
- Answer the phone promptly and use the guest’s name throughout the phone conversation;
- Maintain complete confidentiality in all guest matters in accordance with company policy,
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well-organized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,500.00 per month

Schedule:

- Fixed shift
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus

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