Team Leader Concierge

3 weeks ago


Johor Bahru, Malaysia Amari Johor Bahru Full time

Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met.

**Main Duties & Responsibilities**:

- Ensures implementation of SOP and all policies & procedures related to the department.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Reviews weekly forecasts and schedules Team Members accordingly.
- Ensures all opening and closing duties are implemented in accordance with established standards.
- Is ever-present at the Concierge Desk and supervises operations.
- Ensures the concierge team is always up-to-date with the latest and recommends the best outside companies.
- Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
- Coordinates and check on all airport transfer requests.
- Ensures that messages, mails, faxes, packages and flowers are delivered to guests promptly and properly recorded.
- Ensures all airline ticket confirmations and reservations are arranged as requested.
- Issues paid out voucher for guest charges, such as tours and travel arrangements.
- Ensures the hotel’s general information database is kept up to date at all times.
- Ensures incoming luggage is delivered to the correct room promptly.

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided

Schedule:

- Rotational shift

Expected Start Date: 03/01/2024


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