![Amari Johor Bahru](https://media.trabajo.org/img/noimg.jpg)
Team Leader Concierge
3 weeks ago
Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met.
**Main Duties & Responsibilities**:
- Ensures implementation of SOP and all policies & procedures related to the department.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Reviews weekly forecasts and schedules Team Members accordingly.
- Ensures all opening and closing duties are implemented in accordance with established standards.
- Is ever-present at the Concierge Desk and supervises operations.
- Ensures the concierge team is always up-to-date with the latest and recommends the best outside companies.
- Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
- Coordinates and check on all airport transfer requests.
- Ensures that messages, mails, faxes, packages and flowers are delivered to guests promptly and properly recorded.
- Ensures all airline ticket confirmations and reservations are arranged as requested.
- Issues paid out voucher for guest charges, such as tours and travel arrangements.
- Ensures the hotel’s general information database is kept up to date at all times.
- Ensures incoming luggage is delivered to the correct room promptly.
Pay: RM2,300.00 - RM2,500.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
Schedule:
- Rotational shift
Expected Start Date: 03/01/2024
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