Operations Assistant

2 months ago


Johor Bahru, Malaysia RHENUS LOGISTICS SDN BHD Full time

**Location**

No. 03-10, Block G, Komersil Southkey Mozek, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru, Johor.

**Qualifications**
- Minimum 2 years working experience in the related field.
- Familiar with freight forwarding industry.
- Proficient in both English and local language(s) - written and verbal communication skills.

**Responsibilities**
- Work closely with Sales to handle customer's requirements and be pro-active to propose solutions
- Data entry and data updating in operational system: RA-1 / ROCS etc
- Preparation, collection, completion and submission of documentations, customs forms and necessary paperwork during shipment handling process
- Constant monitoring and adjustment of shipment milestones / status codes under 100% data quality process
- Ensuring mandatory documentations are in respective files with reference to JIs and Quotations
- Plan delivery in advance and arrange transport for immediate delivery upon customs approval; handle forwarding, trucking and haulage arrangement
- Update shipment status in detail to customers and overseas offices / agents
- Meeting time frame KPIs for escalations to the next tier levels for unresolved issues
- Full back support for Operations and Commercial teams
- Follow up with forwarding agent, transporter and haulier for updating shipment status to local customers, customer service and sales team
- Prepare Customs form for Import & Export shipments
- Manage and resolve all Customs-related issues
- Prepare report for import Duty & GST for each related customer
- To have basic understanding on ISO management system
- Ad-hoc assignments as assigned by the head of department

**Specialist Knowledge and Skills**
- Possess customer service mindset and data analytical approach
- Highly motivated to learn new processes, receive feedback and work independently
- Minimal supervision to complete tasks, highly trainable and approachable

**Interpersonal & Communication Skills**
- Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- related field: 2 years (preferred)


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