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Operations Manager
6 days ago
Responsible for designing and delivering the shared service organization’s vision.
- Identify trends and assess opportunities to improve processes and execution.
- Ensuring that the Regional Back Office organisation consistently meets the needs of the key business stakeholders.
- Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement.
- Accountable to meet Service Level (eg; SLA) and Customer Satisfaction targets (eg; CS index).
- Prompt problem solving to minimize aging transactions and customer disputes.
- Monitor team performance and service quality; identify performance gaps so as to deliver effective coaching and training.
**Requirements**:
- Bachelor’s degree in related field.
- Minimum 7 years of people management experience with a sizeable team, in SSC environment.
- Fluency in English, Bahasa Malaysia and Mandarin (to liaise with China, and Taiwan customers.
- 2-3 years SAP order processing experience.
- Finance or SCM understanding will be a merit.
- 5-day working/week (Mon-Fri).
- 13.5 months' salary.
**Job Type**: Permanent
**Salary**: RM12,000.00 - RM15,000.00 per month
**Benefits**:
- Free parking
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
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