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Receptionist/customer Service Rep

4 months ago


Melaka, Malaysia Precious Cozzi Confinement Sdn Bhd Full time

**Responsibilities**:

- Assist customers with product inquiries, order status, returns, and exchanges
- Resolve customer issues and complaints in a professional and timely manner
- Collaborate with other departments to address customer concerns and escalate issues as needed
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Provide feedback to the management team on customer trends and suggestions for improvement

**Requirements**:

- Fluent in Mandarin, English and Bahasa
- Previous experience in customer service or a related field preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in Microsoft Office software

**Preferred Qualifications**:
Diploma in Business Administration, Communication, or any related field

**Benefits**:

- Competitive salary commensurate with experience
- Opportunities for career growth and advancement
- Positive and inclusive work environment
- SOP training will be provided

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Expected Start Date: 07/15/2024