User Site Support Supervisor

7 months ago


Subang Jaya, Malaysia Ingenious Job Full time

Category:

- IT - Software
- Industry:

- Engineering - Electrical / Electronic / Mechanical
- Location:

- Subang Jaya - Selangor
- Education:

- Diploma
- Country:

- Malaysia
- Salary Range:

- 3000.00-4000.00
- Experience(Min):

- 1-2years
- Job Type:

- Full Time Permanent- Requirement:
**Education/Language**:

- Diploma or Bachelor's degree in Computer Engineering, Information Technology and other related courses
**Experience/Skills**:

- 1 - 2 year experience supporting Windows10 desktop/laptop PCs.
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
- Experience installing software, patches, updates on desktops and/or laptops,
- Experience troubleshooting basic network, software, printing problems.
**SPECIFIC KNOWLEDGE**:

- Demonstrated systems and process knowledge.
- Strong knowledge of MS Windows 10 Operating Systems, MS Office Applications (2016, office365).
**SKILLS**:

- Above average communication skills (oral & written).
- People and results-oriented.
- Experience working with several levels within an organization, from frontline up to senior management.
- Detail-oriented.
- A team player, with a positive attitude.
- Excellent time management and problem solving skills.
- A strong desire to lead and a generally positive outlook in life.
**BUSINESS UNDERSTANDING**:

- Ability to work independently with mínimal supervision.
- Ability to maintain a positive working relationship.
- Ability to interpret a variety of instructions furnished in written or oral form.
- Responsibilities:
**BASIC FUNCTION**:
**Principal Functional Responsibilities**
**Provides ticket support for the various services provided by Global Client Services group**:

- Desktop Services
- Printer Services
- Mobile Services
- Telephony Services
- Network Services
- Asset management
- Tools Application Inventory,
- Server Administration support
- General Office and Document Support
- Key Results Area includes but not limited to : End-User IT equipment set-up, problem resolution, IT requirements acquisition and IT Asset mgmt..
- Technical support includes installation and troubleshooting of computer systems and peripherals within established guidelines from its acquisition until its retirement or disposal
- Factory technical support for non-office equipment e.g. barcode scanners, barcode printers, WLAN setup for factory, etc
- Tasks also includes responding to employee's inquiries, resolving customer complaints, assists in the processing and fulfillment of items procured.
- Provides product training to employees, discuss technical aspects about the unit and oversee the smooth
- Other tasks handled: User ID compliance, Storage reporting, Computer AD Cleanup, Patch Deployment for Ivanti, Software Deployment and Installation and Share Access management
- Ensures that set metrics are achieved (SLO, SLA, MTTR, CSAT, etc.)
- And other tasks that maybe assigned.



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