User Site Support Supervisor
5 months ago
**Location**:Subang Jaya, Selangor
**Summary**:
**Responsibilities**:
- Provides ticket support for the various services provided by Global Client Services group: Desktop Services, Printer Services, Mobile Services, Telephony Services, Network Services, Asset management, Tools Application Inventory, Server Administration support, General Office and Document Support
- Key Results Area includes but not limited to : End-User IT equipment set-up, problem resolution, IT requirements acquisition and IT Asset management
- Technical support includes installation and troubleshooting of computer systems and peripherals within established guidelines from its acquisition until its retirement or disposal
- Factory technical support for non-office equipment e.g. barcode scanners, barcode printers, WLAN setup for factory, etc
- Tasks also includes responding to employee’s inquiries, resolving customer complaints, assists in the processing and fulfillment of items procured.
- Provides product training to employees, discuss technical aspects about the unit and oversee the smooth
- Other tasks handled: User ID compliance, Storage reporting, Computer AD Cleanup, Patch Deployment for Ivanti, Software Deployment and Installation and Share Access management
- Ensures that set metrics are achieved (SLO, SLA, MTTR, CSAT, etc.) - And other tasks that maybe assigned
**Requirements**:
- 4-5 year experience supporting Windows10 desktop/laptop PCs
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Experience installing software, patches, updates on desktops and/or laptops
- Experience troubleshooting basic network, software, printing problems
- Strong knowledge of MS Windows 10 Operating Systems, MS Office Applications (2016, office365)
**Salary**: RM5,000.00 - RM10,000.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your expected salary ?
- When you are available to work ?
**Experience**:
- IT support: 5 years (required)
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