Housekeeping Supervisor
5 months ago
Summary
- Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Comply with attendance rules and be available to work on a regular basis.
- Clean guestrooms when necessary.
- Perform any other job related duties as assigned.
**Qualifications**:
- Minimum 3 years hotel housekeeping experience required
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Ability to lift, pull, and push a moderate weight
- Attention to cleanliness detail
- Able to walk and stand throughout duration of shift
- Basic computer skills and ability to learn the usage of software and devices
- Have open availability to work varied shifts, in line with hotel occupancy, inclusive of weekends and holidays
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