Manager, Middle Office Operations, Global Payment

3 weeks ago

Kuala Lumpur, Malaysia MUFG Investor Services Full time

**Company Description** About MUFG Investor Services**:
Experience something Brilliantly Different with a career at MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

LI-Hybrid

We are seeking a highly motivated and analytical individual to join our Global Payments Services team as a Manager, Middle Office Operations, Global Payment Services (Internal Job Title: Junior Associate Director). You will play a vital part in ensuring the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives.

**Key responsibilities**:
**Payment Processing**
- Responsible for the accurate input, approval and processing of payments in accordance with established procedures
- Investigate and resolve payment discrepancies and errors promptly and accurately.
- Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments..
- Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
- Ensure adherence to internal control policies and procedures.
- Analyse payment and query data to identify trends and opportunities for improvement.

**Leadership**
- Act as escalation point for team.
- Deputize for Manager when required, ensuring that work is fairly allocated across the team.
- Ensure critical issues are escalated in a timely manner to senior stakeholders.
- Represent local team on global projects, and lead workstreams of projects.

**Continuous Improvement**
- Identify opportunities to improve the efficiency, accuracy and security of payment processes.
- Develop and implement process improvements.
- Ensure that procedures are up to date, and in line with firm standards.
- Stay informed of industry best practices and regulatory updates as they pertain to payments.
- Analyse opportunities for improvement within the overall payment process

**Ad hoc**:

- Actively participate in the development and implementation of new systems and processes related to payments.
- Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
- Assist with other ad-hoc tasks (e.g. audit requests) as required.

**Qualifications**
- Post-secondary education with a concentration in finance, accounting or related fields.
- Strong computer skills with working knowledge of Microsoft Office products. Proficiency with Microsoft Excel is particularly an asset.
- Basic understanding of fund administration industry.
- Strong understanding of global payment processes, and familiarity with payment systems and online banking platforms
- Knowledge of Swift Payment processing, including payment formatting and field definitions a distinct advantage.
- Experience of implementing process improvements is advantageous

**Additional Information**
Experience something Brilliantly **Different **with a career with MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly **Different **talent to thrive.

**MUFG is an equal opportunity employer.

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