IT Support

5 days ago


Kuala Lumpur, Malaysia Century Software (M) Sdn Bhd Full time

**Job Highlights**
- Positive and friendly work environment
- Career growth and development opportunities
- Attractive company benefits

**Key Responsibilities**:

- Manage and maintain complaints received either from client users or SME Applicants.
- Identify, create, analyze and study the problems that exist on the SME platform and be able to clearly explain the causes and solutions of each reported problem Address user tickets regarding hardware, software and networking.
- Monitor each problem to ensure that it is solved according to the established severity.
- Make daily checks on the platform to make sure it works properly.
- Prepare and submit Operation Report (OR) reports periodically as prescribed by client.
- Hold regular discussions such as client's resolution for QR solutions
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions within the SLA.( 1 hour)
- Quick analytic response to resolve issues in any situation
- Self-motivated and willing to learn, as well as always find the solution
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Completing job reports ( Incident Report) and ordering supplies
- Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
- Basic understanding of Cloud Solutions & Cloud Computing

**Qualifications**:

- Preferably Executive specializing in Information Technology or equivalent.
- Knowledge of some programming languages and JS libraries (React, Java, C#, etc.) is a plus
- Capable and knowledgeable in scope operation and technical support.

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: RM2,500.00 - RM6,693.84 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday


  • Desktop Support

    2 weeks ago


    Kuala Lumpur, Malaysia Total IT Global Full time

    **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Willing to work off-hours and weekends when required for projects or emergency...

  • Desktop Support

    3 weeks ago


    Kuala Lumpur, Malaysia Total IT Global Full time

    Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Experience in MAC.** **Functions include**: - Windows 7-10, Microsoft...

  • Desktop Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Total IT Global Full time

    Desktop Technician will provide day to day localRequired Technical Skills:- Ticketing Systems ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Reimaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.Experience in MAC.Functions include: Windows 710, Microsoft Active Directory, MS Office 365,...

  • IT Support Executive

    2 months ago


    Kuala Lumpur, Malaysia OPUS IT Services Sdn Bhd Full time

    Job Descriptions: - Perform desktop related cases and service requests - Provide IT Support for the end-users - Perform 1st level troubleshooting - Trouble shooting PCs software, hardware, laptops, printers, Local Area Network ,Applications support and Servers health check - Repair and service of PCs hardware and laptops. - Macintosh OS, MacBook support. -...

  • IT Support Executive

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT Services Sdn Bhd Full time

    Job Descriptions: Perform desktop related cases and service requests Provide IT Support for the endusers Perform 1st level troubleshooting Trouble shooting PCs software, hardware, laptops, printers, Local Area Network ,Applications support and Servers health check Repair and service of PCs hardware and laptops. Macintosh OS, MacBook support. Install, setup...


  • Kuala Lumpur, Malaysia IT Infinity Pte Ltd Full time

    As an Application Support Executive, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and forward...

  • L3 Support

    7 days ago


    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Type of Role: Application Maintenance/ Production Support (L3)** - Troubleshoot - Able to operate in multitask requests - Managing Warranty Period in previous job experience - End-to-end responsibility for all defects, including root cause analysis and permanent corrective actions. - Collaboration with other pillars to drive and facilitate collaboration...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Job Description: Be the point of contact for the partners which comprises a set of important and high potential developers for the platform. Provide indepth quality feedback and consultation to 3rd party partners. Consult with business stakeholders from various business functions to address partner's requests related to apps, games, Android products,...


  • Kuala Lumpur, Malaysia Power IT Services Full time

    **MandatorySkills**: Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SPMobility, and optical. Technical experience in IPNetworking, experience with Cisco Routing products such as ASR 9K, ASR9xx, orNCS.Experience and knowledge of Industry standardRouting protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS,Basics of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Power IT Services Full time

    MandatorySkills:Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SPMobility, and optical.Technical experience in IPNetworking, experience with Cisco Routing products such as ASR 9K, ASR9xx, orNCS.Experience and knowledge of Industry standardRouting protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS,Basics of MulticastExcellent...


  • Kuala Lumpur, Malaysia Power IT Services Full time

    **Mandatory Skills**: - Hands on experience on Datacenter Networking (Nexus 3000, 9300), UCS-B System/Other issues and Storage Networking. - Hands on experience on SV (Server Virtualization), DCRS, DC Software, ACI and Storage. - Knowledge on SWITCHING Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP,VLAN Knowledge of Cisco switching Platforms...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key Responsibilities**: - **Incident Management**: Handle and resolve incidents related to the core banking system. This includes troubleshooting, documenting, and escalating incidents as necessary. - **Client Support**: Provide excellent customer service to our clients, ensuring their issues are addressed promptly and accurately. - **System Monitoring**:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT SERVICES SDN BHD Full time

    Support imaging new laptop. Support new laptop replacement for user. Support prepare old computer with end users for upcoming laptop replacement. Support any request helpdesk function as required.Requirements: Possess at least a Degree/Diploma in Information Technology or Computer Science. Proficiency in Technology will be added advantage. Must have good...


  • Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Min 0-1 years of experience in Customer support Fresh graduates can apply!!! **Job Type**: Contract **Salary**: RM2,800.00 - RM3,200.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday


  • Kuala Lumpur, Malaysia OPUS IT SERVICES SDN BHD Full time

    Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

  • Production Support

    3 weeks ago


    Kuala Lumpur, Malaysia Power IT Services private limited Full time

    10 Years of experience in IT industry with 4-6 year experience in Production support engagements - Experience in managing stakeholders with consultative style of communication when addressing issues and solutions. - ITIL Process exposure for Service Management - incident management, problem management, change management, etc - Good technical background...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Min 0-1 years of experience in Customer supportFresh graduates can applyJob Type: ContractSalary: RM2, RM3,200.00 per monthBenefits: Health insuranceSchedule: Monday to Friday

  • Payroll Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Details**: - Responsible for end-to-end processing of monthly payroll computation for client’s employees and ensuring legislative compliance. - Perform payroll verification and processing timely and accurately. - Process Singapore client’s IR21, NS Claims and Maternity Claims in a timely manner. - Assist in monthly, annual and periodic filings of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OPUS IT SERVICES SDN BHD Full time

    Support imaging new laptop. Support new laptop replacement for user. Support prepare old computer with end users for upcoming laptop replacement. Support any request helpdesk function as required.Requirements: Possess at least a Degree/Diploma in Information Technology or Computer Science. Proficiency in Technology will be added advantage. Must have good...


  • Kuala Lumpur, Malaysia OPUS IT SERVICES SDN BHD Full time

    Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...