Cn digital Commerce Consultant

3 weeks ago

Kuala Lumpur, Malaysia Accenture Full time

**About Accenture**

**About Capability Network**:
**Practice Overview**:
The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales, and services department. The team provides transformation services across three key offerings: Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define marketing and campaign strategies, design and implement Campaign Management/Martech/AdTech solutions and help optimize our client’s marketing campaigns and operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.

**Responsibilities**:
- Must bring industry best practices and their expertise on how SFCC/ SAP commerce cloud (SAP Hybris Commerce)/ Adobe Magento platform features work while working in partnership with the business in defining outcomes as well as to-be processes.
- Ability to work along with multiple teams (business, development & testing) to bridge the gap between business problems and technical solutions.
- Must be a self-starter and should be able to engage with the business taking the initiative to help identify what the business should be tracking and evaluating. Ability to think through problems and make actionable recommendations.
- Must have hands on experience in configuring business user tasks in digital commerce platforms.
- Would be required to understand the business language and translate into user stories / requirements which can be understood by the technology team.
- Should be able to provide working demos to the business on how all aspects of the solution would work and demonstrate platform functionality to help with any business decisions.
- Should have the ability to drive & manage UAT / UAT feedback

**Qualifications**:

- Bachelor’s degree in related field or equivalent experience
- MBA (From Tier 2 / Tier 3 B Schools)

**Experience**:

- SFCC/ SAP commerce cloud (SAP Hybris Commerce) / Magento Functional Consulting experience in digital commerce implementation (5+ years of total implementations experience) with deep functional, industry and client facing experience.
- Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team.
- Onsite Client Experience driving key activities like Requirements Gathering and driving solution workshops.
- Ability to drive the engagement with mínimal supervision and should be able to work independently from onshore/offshore

**Key Competencies and Skills**:

- Must have hands on experience in at least two of the below listed eCommerce platforms.
- Salesforce Commerce cloud
- Adobe Magento
- SAP commerce cloud (SAP Hybris Commerce)
- Experience of working in South East Asia / with South East Asian clients
- In-depth understanding of the capabilities and constraints of the E-commerce platforms is a MUST.
- Ability to Create business case and strategic transformation roadmap based on market trends towards E-commerce.
- Excellent communication & effective presentation skills

**Additional Information**:

- E-Commerce platform skills is Mandatory.
- Flexibility to be based out of Bengaluru office and travel when required (Post Pandemic)

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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