Guest Service Supervisor

3 weeks ago


Johor Bahru, Malaysia Somerset Medini Iskandar Puteri Full time

Supervise the daily operations at the Front Desk, Guest Service and Telephone.

Areas in charge will take turns in every three months.

Maintains the established code of standards, efficiency and professionalism set by Management.

Handles guests' requests and complaints effectively.

Provide Management with timely feedback and reports of daily occurrences, incidents and complaints.

**Job Types**: Full-time, Permanent

**Salary**: RM2,300.00 - RM2,650.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office Supervisor: 1 year (preferred)



  • Johor Bahru, Johor, Malaysia Care Luxury Hotels & Resorts Full time

    About the RoleWe are looking for a highly organized and detail-oriented Front Office Supervisor to join our team at Care Luxury Hotels & Resorts. In this role, you will oversee the daily operations of the front office, including check-in/check-out procedures, room assignments, and guest requests.


  • Johor Bahru, Malaysia Trove Johor Bahru Full time

    Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures - Responsible...


  • Johor Bahru, Malaysia Somerset Medini Iskandar Puteri Full time

    Supervise the daily operations at the Front Desk, Guest Service and Telephone. Areas in charge will take turns in every three months. Maintains the established code of standards, efficiency and professionalism set by Management. Handles guests' requests and complaints effectively. Provide Management with timely feedback and reports of daily occurrences,...


  • Johor Bahru, Johor, Malaysia Climbing Mountains Full time

    Job DescriptionAs an Assistant Front Office Manager at Climbing Mountains, you will play a critical role in ensuring the success of our front office operations. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.Your Key Responsibilities:Administering front office functions, including...

  • Guest Service Agent

    3 weeks ago


    Johor Bahru, Malaysia Minor International Full time

    **Responsibilities**: **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush...


  • Johor Bahru, Malaysia SKS Hotel Residences and Resorts Sdn Bhd Full time

    To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently. -Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures -Greets all guests at all times in a friendly and...


  • Johor Bahru, Johor, Malaysia Nirvana Asia Full time

    Take on a challenging role at Nirvana Asia and excel as a Front Office Supervisor.Job SummaryWe are seeking an experienced and skilled Front Office Supervisor to join our team. This individual will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and driving revenue growth through effective sales strategies.Key...


  • Johor Bahru, Johor, Malaysia Ormond Hotel Group Full time

    What Will You Do?You'll be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests from arrival to departure. We're not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;Achieve positive outcomes from...


  • Johor Bahru, Johor, Malaysia Nirvana Asia Full time

    Become a key member of our team at Nirvana Asia as a Front Office Supervisor.Job DescriptionThis role requires a highly motivated and organized individual who can prioritize tasks, manage multiple responsibilities, and meet deadlines. Key responsibilities include:Front Desk OperationsManage guest check-ins, verify identities, assign rooms, and process...


  • Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...


  • Johor Bahru, Malaysia Southeast Asia Landmark Hospitality Full time

    This role involves welcoming guests, addressing their inquiries and needs, and ensuring their overall comfort and satisfaction during their stay. The Guest Service Assistant plays a vital role in creating a positive and memorable experience for all guests. - Welcome guests with a warm and friendly demeanor, creating a positive first impression - Respond...


  • Johor Bahru, Malaysia Fives Hotel Full time

    1. Perform secondary duties as assigned by the Executive Housekeeper. 2. Report on adverse guest comment as and when required. 3. Establish a record of guests’ preferences; especially regular guests and long-term guests. 4. Ensure that interactions with guests are handled in a professional manner and adhere to Hotel’s policies and procedures. 5....

  • F&b Supervisor

    2 weeks ago


    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **BASIC FUNCTION** The food and beverage service supervisor directs and schedules kitchen, bar staff and food and beverage servers. During peak hours they may assist in seating or serving customers and ensure the cleanliness and general look of the dining room. The food and beverage service supervisor may also maintain inventory and control costs. **DUTIES...


  • Johor Bahru, Malaysia Fives Hotel DNP Full time

    **RESPONSIBILITIES**: 1. Perform secondary duties as assigned by the Executive Housekeeper. 2. Report on adverse guest comment as and when required. 3. Establish a record of guests’ preferences; especially regular guests and long-term guests. 4. Ensure that interactions with guests are handled in a professional manner and adhere to Hotel’s policies...


  • Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    **Responsibilities**: To assist Maintenance Manager to oversee maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems. - Prepare periodical reports of repairs and maintenance of guest rooms, service and public area. - Records all important and significant engineering...


  • Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    **Responsibilities**: To assist Maintenance Manager to oversee maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems. - Prepare periodical reports of repairs and maintenance of guest rooms, service and public area. - Records all important and significant engineering...


  • Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    **Responsibilities**: To assist Maintenance Manager to oversee maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems. - Prepare periodical reports of repairs and maintenance of guest rooms, service and public area. - Records all important and significant engineering...


  • Johor Bahru, Malaysia Anantara Full time

    **Responsibilities**: **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and...


  • Johor Bahru, Johor, Malaysia Nirvana Asia Full time

    Join Nirvana Asia as a Front Office Supervisor and take your career to the next level.Job ProfileThis role involves providing exceptional guest experiences, driving revenue growth, and leading a team of front desk staff. Key responsibilities include:Guest ServicesWelcome and acknowledge guests, anticipate and address service needs.Resolve guest complaints,...


  • Johor Bahru, Johor, Malaysia Club Med Full time

    Your Role:As a Front Desk Manager Assistant, you will be an integral part of our resort's operations team. Your primary responsibility will be to assist the Reception Manager in managing the front desk, providing excellent customer service, and ensuring that our high standards of quality and safety are maintained.Key Responsibilities:Assist the Reception...