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Front Office Assistant/guest Service Assistant
3 weeks ago
This role involves welcoming guests, addressing their inquiries and needs, and ensuring their overall comfort and satisfaction during their stay. The Guest Service Assistant plays a vital role in creating a positive and memorable experience for all guests.
- Welcome guests with a warm and friendly demeanor, creating a positive first impression
- Respond promptly to guest inquiries, both in person and over the phone
- Work closely with housekeeping to coordinate room availability, cleanliness, and readiness for guest arrivals.
- Address and resolve guest concerns and complaints in a courteous and professional manner
- Assist guests during the check-out process, ensuring accurate billing and efficient departure
- Process guest payments accurately, handling cash, credit card transactions, and electronic payments securely.
**Salary**: RM1,500.00 - RM2,200.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
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