Front Office Assistant
2 weeks ago
**ROLE & RESPONSIBILITY**:
1. Register guests and assign rooms and accommodate special requests whenever possible.
2. Assist in pre-registration and blocking of rooms for reservations.
3. Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
4. Understand room status and room status tracking.
5. Knowledgeable about room locations, types of rooms available, and room rates.
6. Must be sales minded - to present options and alternatives to guests and offers assistance in making choices.
7. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Familiar with all the activities and services provided by the Hotel property.
9. Coordinate room status updates with the Housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests, and day-use rooms status for their actions.
10. Report any unusual occurrences or suspicious guests’ behaviour to superior immediately.
11. Maintain the cleanliness and neatness of the front desk area.
12. Always be ready to greet or approach guest at the lobby area.
**Job Types**: Full-time, Fresh graduate
Pay: RM1,500.00 - RM1,900.00 per month
**Benefits**:
- Free parking
- Health insurance
- Meal allowance
- Meal provided
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Masai: Reliably commute or planning to relocate before starting work (preferred)
-
Assistant Front Office Manager
1 day ago
Johor Bahru, Johor, Malaysia Climbing Mountains Full timeAssistant Front Office Manager - Sheraton Johor BahruJoin to apply for the Assistant Front Office Manager - Sheraton Johor Bahru role at Climbing Mountains.Job SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard, and Guest...
-
Front Office Assistant
4 weeks ago
Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time**JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...
-
Front Office Supervisor
2 weeks ago
Johor Bahru, Malaysia Ramada Meridin by Whyndham Full time**DUTIES AND RESPONSIBILITIES**: - Responsible and accountable, under the direction of the Assistant Front Office Manager, for the efficient overall day-to-day operations of the hotel standard. - Process guest check-ins according by room assignments and departures for check-out (cashiering) of all the hotel guests. - Assists all area in the Front Office...
-
Front Office Assistant
4 weeks ago
Johor Bahru, Malaysia The Avenue M Full time**URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...
-
Front Office Assistant
3 weeks ago
Johor Bahru, Malaysia The Avenue M Full time**URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...
-
Front Office Assistant
2 weeks ago
Johor Bahru, Malaysia The Avenue M Full time**URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...
-
Front Office Assistant
3 hours ago
Johor Bahru, Malaysia Crystal Crown Hotel Johor Full time1. To greet and answering the phone, redirecting calls, directing customers and taking message. 2. To assist in daily operations work 3. Handles Front Desk operations such as handling arrivals, check-ins (registration), and departures for check-outs (cashiering) of all Hotel guest. 4. Responding promptly to all guests requests, enquiries and complaints. 5....
-
Duty Manager
2 weeks ago
Johor Bahru, Malaysia Fives Hotel Full timeVacancy Position**:Duty Manager** **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the core values...
-
Duty Manager
2 weeks ago
Johor Bahru, Malaysia Hotel Pandan City Full time**Position**:Duty Manager **Location**:Hotel Pandan City, 6, Jalan Pandan Ria 6, Kangkar Tebrau, 81100 Johor Bahru, Johor. **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the...
-
Duty Manager
2 weeks ago
Johor Bahru, Malaysia FIVES HOTEL JBCC Full time**Position**:Duty Manager **Location**:No. 45, Jalan Wong Ah Fook, 80000 Johor Bahru,Johor, Malaysia **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support,...
-
Front Office Director
1 day ago
Johor Bahru, Johor, Malaysia Amari Johor Bahru Full timeAbout Our TeamWe are seeking a highly experienced and motivated Front Office Manager to join our dynamic team at Amari Johor Bahru.Requirements:Advanced Diploma/DegreeThe ideal candidate must possess an Advanced Diploma or Degree in a related field, demonstrating a strong foundation in hospitality management.Industry ExperienceWith a minimum of 3 years'...
-
Front Office Operations Manager
1 day ago
Johor Bahru, Johor, Malaysia Climbing Mountains Full timeJob SummaryAssists the Front Office Manager in overseeing front office operations, ensuring an efficient check-in and check-out process. The ideal candidate will direct and work with managers and employees to maximize guest satisfaction and financial performance.Candidate Profile:High school diploma or equivalent; 2 years of experience in guest services,...
-
Front Office Assistant
3 weeks ago
Johor Bahru, Malaysia Molek Garden Hotel Sdn Bhd Full time**Possess the following skills**: - 1. Front office English communication 2. House Keeping thorough cleaning 3. Multitasking 4. A responsible and positive attitude to the jobs Provide Hostel/Accommodation 2 Star Hotel Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
-
Front Office Manager
1 day ago
Johor Bahru, Johor, Malaysia Amari Johor Bahru Full timeOverview:To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standardsKey Responsibilities:Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.Personally welcomes...
-
Front Office Supervisor Lead
17 hours ago
Johor Bahru, Johor, Malaysia Care Luxury Hotels & Resorts Full timeCare Luxury Hotels & ResortsWe are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office operations, you will be responsible for ensuring the smooth and efficient operation of our front desk.Key Responsibilities:Supervise and train receptionists to ensure excellent customer service and...
-
Assistant Front Office Manager
2 weeks ago
Johor Bahru, Malaysia Fives Hotel Full time1. Responsible to participate in hiring and selection of front office personnel. 2. Responsible to provide on-the-job training to the team members. 3. Prepare duty roasters for the team and to supervise workload during shifts. 4. Evaluate the job performance of each front office employee. 5. Maintain working relationships and communicates with all...
-
Service Associate
2 weeks ago
Johor Bahru, Malaysia Hotel Jen puteri harbour Full timeUnder the general supervision of the Service Manager/Leader - Front Office, the Service Associate - Front Office is responsible for guest registration, guest check-out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries Or requests. **Salary**: From RM1,500.00 per...
-
Assistant Front Office Manager
2 weeks ago
Johor Bahru, Malaysia FIVES HOTEL DNP Full time**Responsibilities**: - Responsible for maintaining & developing efficient front office operations through planning, organizing, staffing, executing and controlling the functions of the department in line with the highest level of performance and quality standard of hotel is expected. - Direct the day-to-day hotel Front Office operations. - Maximized guest...
-
Front Office Assistant
2 weeks ago
Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full timeMaintaining an amiable environment and being hospitable to visitors. - Answering phone calls and taking note of the messages exchanged. - Scheduling and confirming appointments for clients and other employees. - Preparing meeting rooms. - Copying, filing, and maintaining various documents and records. - Assisting other employees with administrative tasks. -...
-
Front Office Assistant
4 weeks ago
Johor Bahru, Malaysia Crystal Crown Hotel Johor Full time1. To greet and answering the phone, redirecting calls, directing customers and taking message. 2. To assist in daily operations work 3. Handles Front Desk operations such as handling arrivals, check-ins (registration), and departures for check-outs (cashiering) of all Hotel guest. 4. Responding promptly to all guests requests, enquiries and complaints. 5....