Front Office Assistant

6 months ago

Johor Bahru, Malaysia Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Office Assistant greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.

**What will I be doing?**

As the Front Office Assistant, you will be responsible for performing the following tasks to the highest standards:

- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests

  • Front Office Assistant

    6 months ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    7 months ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    6 months ago

    Johor Bahru, Malaysia GBW HOTEL Full time

    Front Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. **Job Types**: Full-time, Fresh graduate Pay: RM1,500.00 - RM1,700.00 per month **Benefits**: - Free parking - Health...

  • Front Office Assistant

    7 months ago

    Johor Bahru, Malaysia GBW HOTEL Full time

    Front Office Assistant are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers. **Job Types**: Full-time, Fresh graduate **Salary**: RM1,500.00 - RM1,700.00 per month **Benefits**: - Free parking -...

  • Front Office Assistant

    6 months ago

    Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Deliver the basic standards and provide exceptional guest service at all times. - Maintain positive guests and colleagues interaction with good working relationships. - Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. - Provide excellent service to internal customers as appropriate. -...

  • Front Office Supervisor

    6 months ago

    Johor Bahru, Malaysia Ramada Meridin by Whyndham Full time

    **DUTIES AND RESPONSIBILITIES**: - Responsible and accountable, under the direction of the Assistant Front Office Manager, for the efficient overall day-to-day operations of the hotel standard. - Process guest check-ins according by room assignments and departures for check-out (cashiering) of all the hotel guests. - Assists all area in the Front Office...

  • Front Office Assistant

    6 months ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    6 months ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    6 months ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Supervisor

    7 months ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **Position Title**: Front Office Supervisor **Reports to**: Front Office Manager/ Duty Manager **FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts...

  • Duty Manager

    6 months ago

    Johor Bahru, Malaysia Fives Hotel Full time

    Vacancy Position**:Duty Manager** **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the core values...

  • Duty Manager

    6 months ago

    Johor Bahru, Malaysia Hotel Pandan City Full time

    **Position**:Duty Manager **Location**:Hotel Pandan City, 6, Jalan Pandan Ria 6, Kangkar Tebrau, 81100 Johor Bahru, Johor. **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the...

  • Duty Manager

    6 months ago

    Johor Bahru, Malaysia FIVES HOTEL JBCC Full time

    **Position**:Duty Manager **Location**:No. 45, Jalan Wong Ah Fook, 80000 Johor Bahru,Johor, Malaysia **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support,...

  • Front Office Assistant

    6 months ago

    Johor Bahru, Malaysia Hilton Full time

    Front Office Assistant With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Assistant Front Office Manager

    6 months ago

    Johor Bahru, Malaysia FIVES HOTEL DNP Full time

    **Responsibilities**: - Responsible for maintaining & developing efficient front office operations through planning, organizing, staffing, executing and controlling the functions of the department in line with the highest level of performance and quality standard of hotel is expected. - Direct the day-to-day hotel Front Office operations. - Maximized guest...

  • Front Office Supervisor

    6 months ago

    Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    RONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: l Ensure Outstanding customer care at all times. l Maintains a friendly, cheerful, and courteous demeanour at all times. l Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. l Respond to telephone and in-person inquiries regarding reservations, hotel...

  • Front Office Supervisor

    6 months ago

    Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Supervises the efficient handling of all telephone calls and bookings for usage of the Resort’s facilities. - Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Assist in the monitoring of staff attendance, schedule holidays, vacations...

  • Front Office Executive

    6 months ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...

  • Front Office Executive

    7 months ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...

  • Front Office Assistant

    7 months ago

    Johor Bahru, Malaysia Crystal Crown Hotel Johor Full time

    1. To greet and answering the phone, redirecting calls, directing customers and taking message. 2. To assist in daily operations work 3. Handles Front Desk operations such as handling arrivals, check-ins (registration), and departures for check-outs (cashiering) of all Hotel guest. 4. Responding promptly to all guests requests, enquiries and complaints. 5....