Training and Quality Analyst

About the CompanyOur client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

**Position: Quality Checker And Trainer** **Tenure: 6 Months contract renewable basis** **Salary: Up to RM 8000** **Working Location: Kl Sentral** **Roles & Responsibilities**: - **Review and evaluate training programs to ensure 100% procedure and standard understanding for all team members.**: - **Conduct calibration calls with client POCs to align on...

**Position: Quality Checker And Trainer** **Tenure: 6 Months contract renewable basis** **Salary: Up to RM 8000** **Working Location: Kl Sentral** **Roles & Responsibilities**: - **Review and evaluate training programs to ensure 100% procedure and standard understanding for all team members.**: - **Conduct calibration calls with client POCs to align on...

Position: Quality Checker And TrainerTenure: 6 Months contract renewable basisSalary: Up to RM 8000Working Location: Kl SentralRoles & Responsibilities:- Review and evaluate training programs to ensure 100% procedure and standard understanding for all team members:- Conduct calibration calls with client POCs to align on standard knowledge, risk appetite, and...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

**Location: KL Sentral | On-site** **Job type: 1 year contract extendable or covert as perm** **Minimum 2 Years of experience** **Your key responsibilities** Being the strategic partner between business stakeholders and technology solution teams, you will be playing a pivotal role in the following areas: - Understand business functions, processes, and...

_**Job Highlights**:_ - Global BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Manage customer complaints and feedbacks accordingly **Requirements**: - Applicant must be willing to work on...

**Job Highlights**: - Global BPO company - Competitive salary and benefits package - Comprehensive training provided - Responding promptly and accurately to customers' general inquiries, complaints, and feedback - Managing customer complaints and feedback with efficiency and professionalism **Requirements**: - Minimum Diploma qualification or higher - At...

**Essential Functions** - Gather business and user requirements and translate into technical and functional specifications for development. - Support data cleansing and standardization to manage end-to-end data collection, processing and analysis. - Provide data visualization as needed to aid in understanding and supporting business requirements. - Assist...

_Job Highlights:_ Global BPO company Career development and opportunities Attractive salary and benefits Full Training will be provided Respond to customers' general queries, complaints/feedbacks in a timely and accurate way Manage customer complaints and feedbacks accordinglyRequirements: Applicant must be willing to work on rotational shifts- Able to speak...

Job Highlights: Global BPO company Competitive salary and benefits package Comprehensive training provided Responding promptly and accurately to customers' general inquiries, complaints, and feedback Managing customer complaints and feedback with efficiency and professionalismRequirements: Minimum Diploma qualification or higher At least 1 year of experience...

**Qualifications & experience** - Degree in accounting, finance or professional accounting qualification / practicing member - Strong knowledge of auditing standards (such as ISA and/or PCAOB), risk and quality management (such as ISQM), and financial reporting (such as MFRS, IFRS and/or US GAAP) and other relevant standards - Possess initiative, ability to...

**Objectives of this Role** - Oversee the art department by hiring, training, assigning, scheduling, and mentoring staff - Establish art department standards for production, productivity, quality, and client service - Ensure team adheres to current processes, identifying opportunities for continuous improvement, and proposing and creating processes and tools...

**Job Requirements** - At least 3 years’ and above experience in people management. - Availability to work on weekends. - Training experience to onboard new team members. - Strong analytical thinking and problem-solving mindset, with high attention to quality and details. - Ability to work under pressure and meet tight deadlines without compromising on...

Salary: RM3000-RM4000 Work location: KL Sentral Working days: 5 days, 2 days off **Job description**: - Represents the company to investigate, evaluate and resolve product/medical complaints. - Monitors feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting...

**Position Title: Content Reviewer (Mandarin/Cantonese)** **Working Location: KL Sentral** **Tenure: 1 year contract / Renewable basis** **Salary: RM 4000 - RM 4200 + Shift Allowance** **Working Hour: Rotational Shift Basis** **Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly...

**Position Title: Content Reviewer ( Urdu/ Thai/ Vietnam/ Tagalog)** **Working Location: KL Sentral** **Tenure: 1 year contract / Renewable basis** **Salary: RM 4000 - RM 4200 + Shift Allowance** **Working Hour: Rotational Shift Basis** **Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may...

**Position Title: Content Reviewer ( Japanese/ Korean) Speaker** **Working Location: KL Sentral** **Tenure: 1 year contract / Renewable basis** **Salary: RM 8000 - RM 8400 + Shift Allowance** **Working Hour: Rotational Shift Basis** **Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may...

**Position Title: Content Reviewer ( Arabic / Burmese/ Sinhala )** **Working Location: KL Sentral** **Tenure: 1 year contract / Renewable basis** **Salary: RM 4200 - RM 4500 + Shift Allowance** **Working Hour: Rotational Shift Basis** **Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may...

**Position Title: Content Reviewer ( Urdu/ Thai/ Vietnam/ Tagalog)** **Working Location: KL Sentral** **Tenure: 1 year contract / Renewable basis** **Salary: RM 4000 - RM 4200 + Shift Allowance** **Working Hour: Rotational Shift Basis** **Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may...