![Glob Pro BrainHunters Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Up to 4k
4 days ago
Salary: RM3000-RM4000
Work location: KL Sentral
Working days: 5 days, 2 days off
**Job description**:
- Represents the company to investigate, evaluate and resolve product/medical complaints.
- Monitors feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.
- Provides education, product and service information while ensuring a satisfactory resolution.
- Manages product returns, identifies quality signals and processes reimbursement claims.
- Ensures that all team members comply fully with the security policies and requirements, ensuring staff are given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role, and taking appropriate action when non
- compliance is identified.
**Required Skills**:
1. Experience in call centre operations technology, tools and systems.
2. Proficient in MS Office products.
3.Excellent product / industry knowledge (provided in training) on client’s full product mix.
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
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