Customer Service Associate

4 weeks ago

Brickfields, Malaysia Customer Connect Malaysia Full time

**CUSTOMER SERVICE ASSOCIATE**

**Roles**:

- Attend to incoming calls promptly, courteously in a competent and professional manner
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contributes to team effort by accomplishing related results as needed
- Provide accurate, valid and complete information by using the right methods/tools
- Maintained a polite and professional telephone manner
- Developed personal organization and multitasking skills in a fast-paced environment
- Ability to multi-task systems while providing service and resolving customer issues, upgrades, etc.
- Initiated investigation of enquiries, working closely with other departmental teams to ensure corrections were processed accurately and timely.
- Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment.
- Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and create reports.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits
- Any other duties assigned by your immediate superior and other managerial levels in the Company

**Requirements**:

- Must be able to work on shifts and weekends if required.
- Strong communication and interaction skills
- Able to work independently and as a team player.
- Minimum 1 year working experience.
- Fresh graduates are encouraged to apply.
- Fluent in Bahasa Malaysia and English. Able to converse in Mandarin is an added advantage

**Benefits**:

- Fun and exciting working environment
- Career enhancement
- Lucrative remuneration package
- EPF, SOCSO, and medical coverage
- Strategic location (nearby KTM, LRT and Monorail)
- Professional training is provided.

**Salary**: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Application Question(s):

- Salary Expectation

**Language**:

- Fluent English (required)

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