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Customer Experience Associate
1 week ago
CUSTOMER SERVICE ASSOCIATE
Roles:
- Attend to incoming calls promptly, courteously in a competent and professional manner
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contributes to team effort by accomplishing related results as needed
- Provide accurate, valid and complete information by using the right methods/tools
- Maintained a polite and professional telephone manner
- Developed personal organization and multitasking skills in a fastpaced environment
- Ability to multitask systems while providing service and resolving customer issues, upgrades, etc.
- Initiated investigation of enquiries, working closely with other departmental teams to ensure corrections were processed accurately and timely.
- Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment.
- Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and create reports.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits
- Any other duties assigned by your immediate superior and other managerial levels in the Company
Requirements:
- Must be able to work on shifts and weekends if required.
- Strong communication and interaction skills
- Able to work independently and as a team player.
- Minimum 1 year working experience.
- Fresh graduates are encouraged to apply.
- Fluent in Bahasa Malaysia and English. Able to converse in Mandarin is an added advantage
Benefits:
- Fun and exciting working environment
- Career enhancement
- Lucrative remuneration package
- EPF, SOCSO, and medical coverage
- Strategic location (nearby KTM, LRT and Monorail)
- Professional training is provided.
Pay:
RM1, RM2,100.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
Application Question(s):
- Salary Expectation
Language:
- Fluent English (required)
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