Customer Service

2 weeks ago

Brickfields, Malaysia Career International FOS Sdn Bhd Full time

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

**Salary**: RM3,800.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- SPM and above with Airline/Aviation experience ONLY with good English communication skills

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (required)
- Mandarin (required)

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