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Customer Service

1 month ago

Brickfields, Malaysia Career International FOS Sdn Bhd Full time

_**Working hour: 9am - 6pm (Rotational week off)**_
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

**Requirements**:

- SPM/Diploma/Degree
- Minimum 1 year experience in BPO industry handling multiple channels.
- Fluent in Mandarin + English language

**Job Types**: Full-time, Permanent

Pay: From RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service in BPO: 1 year (required)

**Language**:

- Mandarin (required)