Software Technician/specialist
6 months ago
**Responsibilities**:
- Perform software troubleshooting and handle post-sales complaint/inquiry handling of software.
- Handle Company software, database, OS and network problem.
- Plan regional/local software troubleshooting trainings and execute the plan as a Trainer.
- Conduct trainings and proficiency check with the trainees after training.
- Maintain the log of queries/complaints from customers/distributors and build reusable database for future query/complaint handling.
- Receive trainings and study software manual from suppliers to get familiarized with the products.
- Conduct discussion with distributors to identify the needs of software troubleshooting trainings.
- To develop and keep updating the detailed SOPs.
- Perform task as per company's job dispatching/assignment system to prevent errors and delay from happening.
**Requirements**:
- Bachelor’s degree in Computer Science/Engineering or any relevant fields.
- Minimum 2 years of experience in similar role.
- Proficient in Computer Network, TCP/IP, databases and/or Linux Shell.
- Knowledge with PACS system and DICOM would be an added advantage.
**Salary**: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- May I know how long is your notice period?
**Experience**:
- technical support: 2 years (preferred)
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