Customer Service Office
7 days ago
Toll Group
**Position Title**:Customer Service Officer
**Division**:Global Shared Services Penang
**Location**:Penang, Malaysia **Department: Operation**
**Reports to (position)**:Manager - TGF GSS Penang
**OVERALL PURPOSE OF THE JOB**
The position will be responsible to enter data from various source documents into the in house system for storage, processing and data management purposes.
**PRIMARY DUTIES & RESPONSIBILITIES**
- Enter data according to Standard Operating Procedure
- Respond to queries for information and access relevant files
- Record information into Cargo wise 1
- Check completed work for accuracy
- Keeping sensitive customer or company information confidential
- Explore process improvement through Continuous Improvement initiative
**SKILLS ESSENTIAL TO THE JOB**
**Technical**
- Proven data entry working experience
- Familiarity with MS Office
- Typing speed and accuracy
- Proficiency in both spoken and written English
- Attention to details and accuracy
**ESSENTIAL PERSONAL ATTRIBUTES**
(Demonstrated in previous roles and the individual’s career track record).
- Desire to learn and grow
- Flexibility of thought and action
- Sound integrity and disciplined
- Ability to work with others in a collaborative team environment as well as independently
- Ability to take responsibility and ownership of tasks and projects
- Willingness to share ideas and knowledge
- Customer orientated, good people skills and able to work with people at all levels.
- Good motivation, team building and influence skills
- Able to work independently and under pressure with minimum supervision
**Job Types**: Full-time, Fresh graduate
**Salary**: RM2,000.00 - RM2,400.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Data entry: 1 year (required)
**Language**:
- English (required)
- Bahasa (preferred)
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