Customer Relations Officer

2 months ago


Taiping, Malaysia TGV Cinemas Sdn Bhd Full time

_**Role Summary**_
- Responsible for delivering and maintaining a high level of customer service at ticket box and concession as well as other touch point._
- **Role requirements**_
- Languages Required : _
- _English & Bahasa Malaysia_
- **Working Hours : ( Shift/operational )**_
- _Rotating shift_
- **Qualifications, Knowledge And Skill Requirements**:_
- _Minimum Qualification & Field of Study :_
- _Minimum SPM with good command of Bahasa Malaysia and English_
- _Past experience relevant to our company requirement also considerable._
- **Minimum Year(s) of Work Experience and preferred field of Work/Industry**:_
- _Knowledgeable and experience in retail, F&B and servicing line is an added advantage._
- **Skills And Competencies**:_
- _Computer literate is added advantage_
- **Personal Attributes**:_
- _Friendly, active, fun and outgoing _
- _Pleasant personality with good interpersonal skills and able to liaise with people from all levels_
- _Team spirited, responsible and with positive work attitude_
- _Able to work shifts, weekends, midnights and public holidays._
- **Principal Accountabilities **:_
- Customer Service - _
- Welcomes and connects with every customer.
- Offers customer demonstrations and samples to create an opportunity for the customers to interact with the product.
- Responds to customer needs and says thank you to every customer
- Demonstrates the good behavior by taking care of customer needs.
- _Cash Handling-_
- _Follows cash handling procedures and cash register policies._
- _Maintain and ensure smooth operation of sales at the ticketing box and candy bar _
- Sales
- _Upselling and suggestive selling _
- _Responsible for customer needs and appropriately suggests products to enhance service and meet sales goals._
- SOP Compliance -_
- _To ensure SOP compliance at all the touch points_

**Job Type**: Part-time

Pay: RM8.00 per hour



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