Manager

3 weeks ago


Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Issuer Services serve GBM and CMB clients issuing Loans and Bonds into the Capital Markets on a wholesale basis.

Loan Agency and Administration of floating rate loan product (for ISV, GB and CMB lending businesses):

- Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees.
- Loan Admin of HSBC bilateral (Customer/RM instruction) and participation loans (syndicated as lender, Agents/RM instruction) for servicing, cash and letters of credit for principal, interest and fees.

Corporate Trust provides services to bond Issuers and market exchanges that enable the effective running of the market platforms; Euroclear, Clearstream (ICSDs); and DTC.
- Common Depository is appointed by the ICSDs to service physical securities.
- Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar).

Escrow services are provided to ensure the smooth running and risk mitigation of new issues by managing cash, securities and collateral as an independent third party.

If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us

***

**Opportunity**:

- The jobholder will lead and manage a team to deliver excellent service delivery as per agreed PLA on timeliness & quality. Ensure that risks are minimized and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal/external audits and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment.

**What you’ll do**:
**Impact on the Business/Function**
- Securities services demands the delivery of a highly professional Customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness.
- The challenge of the business is to work under various time zones, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the services provided and the extent of the delivery of the services is such that processing delays or errors will almost inevitably result in serious losses to the Group or poor customer service. The maintenance of a high level of internal control is essential to minimize these risks and maximize process security. To implement controls that is adequate to ensure mínimal/ zero regulatory breaches and financial losses based on the loan size processed under ISV.

**Customers / Stakeholders**
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
- All KPIs, accuracy targets and SLAs are met.
- Engagement with Business Areas to understand and work on improving customer satisfaction.
- Proactively identify and improve on service delivery. Execute initiatives to increase business partner and client satisfaction through improvement in quality and consistency of service delivery to achieve mature and sustainable offshore operating model.

**Leadership & Teamwork**
- Effectively drive and manage change to achieve business goals. (eg: process Improvements/changes in procedures).
- Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction.
- Drive staff development through soft skill training, personal development plans and performance management reviews.
- Reward and recognize service excellence.
- Strike balance among task, team and individual to inspire and influence staff to bring out their best
- Motivate and develop team members to meet business objectives.
- Create robust team environment where skills and knowledge is shared to achieve team and business goals.
- Brief team members regularly and ensure that they are made aware of individual/department performance targets and achievements.
- Knowledge and experience is shared with team members, providing assistance on r


  • Logistic Officer

    7 days ago


    Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Supply chain assistants work closely together with managers in the operations processes, namely purchasing, manufacturing, and distribution processes. They help with administrative and pragmatic follow up of actions such as invoicing, drafting and preparation of contracts and purchasing orders, reconciliation of inventory against documents, and communication...


  • Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Mining assisstants perform routine duties in mining and quarrying operations. They assist the miners with maintaining equipment, with laying pipes, cables and tunnels, and with removing wast. Selinsing Gold Mine Manager Sdn. Bhd is a subsidiary of Polar Potential Sdn. Bhd., which is owned by Monument Mining Limited, a Vancouver-based, publicly listed mineral...

  • General Accountant

    5 days ago


    Kuala Lipis, Malaysia Selinsing Gold Mine Manager Sdn Bhd Full time

    工作目的 確保應付帳款和總帳會計流程符合既定的會計系統、政策和程序,符合國際財務報告準則(IFRS)並完全符合馬來西亞財務報告準則(MFRS)。 積極參與及時提交公司財務報告,實施既定的內部成本控制,並有助於確保企業資產的保護。 。 主要責任 -...

  • General Accountant

    5 days ago


    Kuala Lipis, Malaysia Selinsing Gold Mine Manager Sdn Bhd Full time

    Job Purpose Ensure that Accounts Payable and GL accounting processes are in line with established accounting systems, policies andprocedures, conforms to International Financial Reporting Standards (IFRS) and in full compliance with Malaysian Financial Reporting Standards (MFRS). Active involvement in the timely delivery of company financial reports,...


  • Kuala Lumpur, Malaysia Aventra Group Sdn. Bhd. Full time

    Role Description: The IT Service Management Manager key responsibilities will be to develop, improve and delivery ITIL process managementandP1 and P2 incident management. The individual in the role should expect to work to improve process andidentify opportunities to better leverage existing technologies used by the company to manage existing...


  • Kuala Lumpur, Malaysia Mapletree Investments Pte Ltd Full time

    **The Role**: This position will lead, manage and execute asset management strategies and plans for the real estate portfolio, including marketing & leasing strategies to optimise income and realise the highest value of our assets. **Responsibilities**: - Responsible for the overall management of assets performance & management as well as the enhancement...


  • Kuala Lumpur, Malaysia ACCSS Digital Sdn Bhd Full time

    Position Title: Assoc Manager/Manager Reports to: Senior Manager, Digital Media Location: Malaysia **Primary Purpose** As Assoc Manager/Manager, you will be responsible to provide ad operations and sales operations support to effectively manage and deliver client’s digital campaigns. You need to manage relationships between clients and ACCSS to ensure...

  • Order Management

    11 hours ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us 1. IT Risk Management Framework & IT Policies - Assist to enhance and implement bank-wide IT Risk Management Framework - Review and provide advisory on adequacy of IT policies and procedures 2. IT Project Risk Analysis - Review and enhance IT Risk Assessment (ITRA) template -...


  • Kuala Lumpur, Malaysia Pasona Malaysia Full time

    **Job ID** **22395** **Position Title** - Manager: DEVELOPMENT MANAGEMENT **Industry** - Property/Real Estate - primarily responsible for pursuing investments in commercial real estate such as retail malls - and warehouses in Malaysia and to manage the development of these assets from inception to - vacant possession on behalf of a renowned international...

  • Manager

    5 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** This department is responsible to analyze the corporate actions swift and documents received from agent or registrar and to broadcast it to the client. An accurate broadcast is required in order for client to manage their entitlement projection and to elect on any options provided by agent on the respective CA event. Apart...


  • Kuala Lumpur, Malaysia AirAsia Full time

    As a Market Manager, you will play a pivotal role in driving airasia MOVE's market presence and fostering strong relationships with key destinations. Your responsibilities will include leading and managing a team of market managers, maintaining and expanding relationships with hotel partners, analyzing data to improve commercial performance, and representing...


  • Kuala Lumpur, Malaysia Involve Asia Full time

    **Overview of the Role**: We are seeking a highly motivated and dedicated individual to join our team. In this role, you will be responsible for managing and nurturing client accounts that has their own affiliate platform and other affiliate networks, ensuring their overall satisfaction and success. You will provide strategic leadership and direction for the...


  • Kuala Lumpur, Malaysia Involve Asia Full time

    **Overview of the Role**: We are seeking a highly motivated and dedicated individual to join our team. In this role, you will be responsible for managing and nurturing client accounts that has their own affiliate platform and other affiliate networks, ensuring their overall satisfaction and success. You will provide strategic leadership and direction for...

  • Manager

    11 hours ago


    Kuala Lumpur, Malaysia Standard Chartered Full time

    **Job***: Operations **Primary Location***: Asia-Malaysia-Bukit Jalil KL **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 31/Jul/2023, 6:34:11 AM **Unposting Date***: Ongoing **Role Responsibilities** **Business** - Support relevant stakeholders to make decisions based on current and possible future policies, practices, and...


  • Kuala Lumpur, Malaysia AirAsia Full time

    Job Description As a Market Manager, you will play a pivotal role in driving airasia MOVE's market presence and fostering strong relationships with key destinations. Your responsibilities will include leading and managing a team of market managers, maintaining and expanding relationships with hotel partners, analyzing data to improve commercial...


  • Kuala Lumpur, Malaysia Avanade Full time

    **Job Title**: Product Management, Manager **Role Overview**: - You will be expected to be well versed with systems thinking, design thinking, innovation frameworks, disruption principles, and be a natural problem solver. - You will closely collaborate with the UX and Innovation teams at Avanade during incubation and rapid prototyping to demonstrate the...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Performance Management Manager **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from Home **Functional Area**:Human Resources Key Skills: Human Resource Management Human Resources Infrastructures for social sciences and humanities Human Resource analytics Human Capital - Exciting Opportunity: Human Resource Associate -...


  • Kuala Lumpur, Malaysia CapitaLand Full time

    Description Oversee and ensure the implementation of the strategy and business plans at property levels includes asset enhancement initiatives within the portfolio are executed diligently and within stipulated financial measures; Work closely with Centre Manager and General Managers to provide financial leadership for overseeing of property business...


  • Kuala Lumpur, Malaysia Mazars Full time

    Objective of this role: Commitment to the quality and integrity of Mazars global audit methodology and thorough quality control that applied to every client engagement. This role focuses on quality control and carries out EQCR to ensure professional standards compliance in our reports. Main Tasks: Stay current on industry development related to...