Manager, Operations Management

2 weeks ago

Kuala Lumpur, Malaysia Involve Asia Full time

**Overview of the Role**:
We are seeking a highly motivated and dedicated individual to join our team. In this role, you will be responsible for managing and nurturing client accounts that has their own affiliate platform and other affiliate networks, ensuring their overall satisfaction and success.

You will provide strategic leadership and direction for the Operations Management team. In this role, you will be responsible for overseeing the entire client management function, leading a team of account managers, and driving the overall success of the client portfolio. You will play a crucial role in shaping the company's affiliate marketing strategy, fostering client relationships, and ensuring client satisfaction and growth.

Additionally, you will work with various teams to resolve concerns and serve as an ambassador of our brand.

**Key Responsibilities**:

- **Training and Education** - Provide training, guidance and support to the team.
- ** Process Analysis** - Identify inefficiencies and areas for improvement in current work process under Operations Management team. This includes planning and drafting of new process workflow.
- ** New Revenue Opportunities** - Sourcing new revenue through internal research to identify and capitalize on untapped revenue opportunities.
- ** Internal Revenue Target** - Meet or exceed internal revenue targets set by the Company for assigned Client accounts.
- ** Client Engagement** - Develop and maintain strong relations with Clients by servicing as the primary point of contact and trusted advisor to understand and manage client objectives to drive success.
- ** Revenue Growth** - Identify opportunities for revenue growth within assigned Client accounts.
- ** Client Account Optimization** - Provide recommendations and insights to optimize affiliate marketing strategies based on the performance metrics and objectives agreed with the clients.
- ** Cross-Selling and Upselling** - Identify the gaps and promote additional product features or services that align with client needs and preferences.
- ** Client Support** - Provide ongoing support to clients by addressing their queries, troubleshooting issues and support on any settings on Involve Platform, and offering solutions to optimize their use of Involve Asia features.
- ** Reporting and Analysis** - Translate data analysis into actionable insights and recommendations for clients. This includes working with Clients to develop strategies and tactics based on data-driven insights by conducting periodic reporting to Clients on the initiatives executed.
- ** Onboarding New Client** - Guide new Clients through Involve Platform's features and functionalities which enables them to use our services effectively.
- ** Cross-Functional Collaboration** - Collaborate with other stakeholders within the Organization to address client needs comprehensively to provide holistic solutions and support to clients.

**Qualifications**:

- Preferred to have previous experience in a sales or business development role, even better if in affiliate marketing environment.
- Problem-solving and critical thinking abilities.
- Client centric mindset with a passion for delivering value.
- Project management skills for handling multiple clients and projects simultaneously.
- Excellent verbal and written communication as well as presentation skills.
- Experienced or interested in process improvement from a technical stand form.
- Strong analytical focus with the ability to aggregate and manipulate large datasets.
- Impeccable attention to detail and organizational skills.
- A personal sense of integrity, commitment, and professionalism and a dedicated focus on customer satisfaction
- Passion for teamwork and learning with the ability to adapt in a dynamic, fast-growing environment.
- A flexible and positive approach to work.
- Must have strong English language communication skills (Thai & Mandarin will be a plus point)
- Proficient in Microsoft Office (Word, Excel & PowerPoint) & Google Workspace (Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Forms, etc.)

  • Customer Onboarding Manager

    4 weeks ago

    Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

  • Customer Service Manager

    4 weeks ago

    Kuala Lumpur, Malaysia BID Operations Full time

    At DLS Markets, we aim to provide you with the best trading conditions, powered by both industry-leading - and cutting-edge innovative platforms. Our R&D efforts constantly push the boundaries of liquidity and usability to empower you to benefit from a truly exceptional trading environment._ **Requirements**: **Responsibilities**: - **Team Leadership**: -...

  • Operation Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Eden Catering Sdn Bhd Full time

    **Financial Responsibilities**: - **Budget Management**: Keep a close check on projected budgets and forecasts to ensure achievement of financial targets. - **Cost Efficiency**: Ensure cost efficiency in catering operations and the restaurant to maximize profitability. - **Resource Allocation**: Ensure manpower planning, rental, and casual wages...

  • Manager Operations

    1 month ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**:Collateral Services Manila **Open positions: 1** **Role Title: Manager Operations** **Global Career Band: 6** **Location **_(Country / City )_**: Kuala Lumpur, Malaysia** **Recruiter Name : Nana Nasruddin** **Why join us?*** As part of the Global Markets Operations strategic model, HSBC have created a “Centre of...

  • Operation Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is a beverage company that sells citrus lemon drinks. Their strategic vision involves positioning themselves as a dynamic startup poised for rapid market expansion.about the jobThis role is reporting to CEO.This position entails the oversight of the company's operations and necessitates the ability to build and develop processes...

  • Manager, Operational Risk Management

    1 month ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Operations Manager

    1 month ago

    Kuala Lumpur, Malaysia LYC Healthcare Bhd Full time

    Manage daily operations - responsible plan, organize, implement, coordinate and control services of the program, exercising independent judgment and decisions-making authority as delegated. including budget, policies, procedures. - ad hoc duties assigned by Management Requirement minimum 5 years working experience. **Salary**: RM4,500.00 - RM6,000.00 per...

  • Client Funds Settlements Officer

    1 month ago

    Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

  • Client Funds Settlements Officer

    4 weeks ago

    Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

  • Operations manager

    1 week ago

    Kuala Lumpur, Malaysia Growthfn Full time

    We help our clients find the right talent for their business through expert recruitment services and consulting solutions, ultimately driving their success through exceptional human resources. The Role You will be responsible for : Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer...

  • Operation Manager

    4 weeks ago

    Kuala Lumpur, Malaysia 1Millennium International Sdn Bhd Full time

    **Job Scope** - Determines contact centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards;...

  • Manager Operations

    1 month ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?*** - The role holder will be part of the Equities business franchise under Market Securities Services Operations (MSSO) umbrella. The business covers products in the Equity Derivative and Prime Finance areas. The scope of the Prime Finance team in KL comprises middle office operations and includes the following activities: -...

  • Operation Manager

    1 month ago

    Kuala Lumpur, Malaysia HPK CAPITAL GROUP SDN BHD Full time

    Managing and overseeing all food and beverage operations in a hospitality establishment. - In charge of ensuring high-quality service, effective cost management, and guest satisfaction. - Managing the day-to-day operations, developing menus, purchasing supplies, training and supervising staff. - Implementing strategies to maximize sales and profitability -...

  • Operation Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Cardtrend Systems Sdn Bhd Full time

    Process improvements to ensure everyone completes their tasks on schedule; - Monitoring the company’s organizational processes, introducing improvements, and implementing different strategies to ensure efficiency; - Overseeing the company’s operations and implement strategies to streamline the workflow; - Coordinating different departments to ensure high...

  • Operations manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    We help our clients find the right talent for their business through expert recruitment services and consulting solutions, ultimately driving their success through exceptional human resources.The Role You will be responsible for : Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer...

  • Operations Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is a retail F&B company, specialising in bold flavors and contemporary dining experiences within the culinary venture sector. They are planning to continue to grow and expand their businessabout the jobReporting to Head of Business DivisionKey accountabilities: Managing day to day operations, operations teams and operations...

  • Internship - Operation Management

    1 month ago

    Kuala Lumpur, Malaysia Bintara Solutions Sdn Bhd Full time

    As an intern in operations management, you will work closely with the operations team to support business operations and improve efficiency. You will gain hands-on experience in a variety of tasks, including but not limited to: - Assisting with the development and execution of operational plans and strategies - Conducting research on operational trends and...

  • Project Operations Manager

    4 weeks ago

    Kuala Lumpur, Malaysia United Bible Societies Full time

    **CONTEXT** We’re a global intercultural charity delivering services to Bible Societies operating in almost every country and territory in the world. We’re looking for someone to step into the newly created role of Project Operations Manager within the Fellowship Effectiveness department, which helps nurture a global movement that is healthy, connected...

  • Field Operations Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Cisco Systems Full time

    The Field Operations Manager is part of Regional Operations in Cisco’s Commerce & Lifecycle Operations (CLO) organization. Regional Operations (RO) provides operational engagement and advisory services to customers, partners and sales across commerce processes for Cisco’s products, services and software business. The Field Operations Manager works...

  • Assistant Manager Operations

    4 weeks ago

    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?*** - HSBC have an operations hub in Kuala Lumpur & Manila within the Global Service Centre. These support multiple products and legal entities and are responsible for various functions within the trade life cycle. Cash Equity Operations forms part of the wider Markets and Securities Services Operations and, segregated by...