Manager Client Services

2 weeks ago


Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Business**:GC HK Client Services

**Open positions**:1**

**Role Title**:Manager Client Services**

**Global Career Band: 6**

**Location **_(Country / City )_**:Malaysia / Kuala Lumpur**

**Recruiter Name**:Nana Nasrudin**

**Why join us?**

**The Opportunity**:

- To investigate and respond to enquiries from various parties including Clients, Fund Services CS, Sub
- Custodian, Settlements and Corporate Actions Processing teams under the Global Custody Business. The team are also responsible to send various reports to clients.
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress

**What you’ll do**:

- Excellent knowledge of global custody and securities services industry
- Proven ability in managing and developing staff
- Team player with good influencing and negotiating skills
- Ability to work in a pressurized environment and manage individual and team priorities effectively
- Ability to



  • Kuala Lumpur, Kuala Lumpur, Malaysia Myeg Services Berhad Full time

    The Client Service Specialist at MYEG Services Berhad is a part-time, work-from-home position based in Kuala Lumpur, Malaysia. This role is at the Associate Level and requires a minimum of 3 years of experience in client service or a related field.Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat channels.2....


  • Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    As owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with...


  • Kuala Lumpur, Malaysia Pos Ad Sdn Bhd Full time

    **Responsibilities**: - Responsible in building and maintaining client relationships by developing strong relationships with clients by understanding their businesses, products, and goals. - Regularly communicate with clients to assess their marketing needs and provide effective solutions. - Proactively identifying potential sales opportunities within the...


  • Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

    Manage all aspects of the client business providing superior customer service while maximizing business opportunities - Be the primary liaison between client and creative team - Mentor the brand executive to lead the designated client accounts - Works within a team that consists of a copy writer, community manager and designers. - Capable of managing the...

  • Client Manager

    4 weeks ago


    Kuala Lumpur, Malaysia ENVIRO CYCLE HOLDINGS SDN BHD Full time

    **: - Acts as a liaison between the company and client/vendor. You are expected to ensure client satisfaction and excellent customer service.** - Your duties typically include managing client/vendor relationships, delivering proposals, and developing account plans. - Coordinating purchasing activities with other departments within the company to ensure...


  • Kuala Lumpur, Malaysia Petron Malaysia Full time

    Job Description:As a Client Service Assistant at Petron Malaysia, you will play a crucial role in providing exceptional customer service to our clients. Your responsibilities will include but are not limited to:1. Assisting clients with their inquiries, concerns, and requests through various communication channels such as phone, email, and chat.2. Managing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Petron Malaysia Full time

    Job Description:As a Client Service Assistant at Petron Malaysia, you will play a crucial role in providing exceptional customer service to our clients.Your responsibilities will include but are not limited to:1. Assisting clients with their inquiries, concerns, and requests through various communication channels such as phone, email, and chat.2. Managing...

  • Account Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Digital Ads Sdn Bhd Full time

    Keep our clients happy and satisfied, even on Mondays. - Embrace the challenge of end-to-end project management - from overall planning to final delivery. - Be the maestro behind the scenes, assigning tasks, monitoring progress, and ensuring everything runs like a well-oiled machine. - Understand our clients' campaign objectives and make sure they're met. -...


  • Kuala Lumpur, Malaysia Tekrecruiters Full time

    Chat Support DUTIES AND RESPONSIBILITIES: callbacks. - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following client’s documented call...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...

  • Internal Payroll

    1 day ago


    Kuala Lumpur, Malaysia TMF Group Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...


  • Kuala Lumpur, Malaysia Timeo-Performance Full time

    Our client, an international pioneer company, leader in the development and management of innovative health & life insurance solutions, is looking for a Client Services Officer to join its International Operations division in Kuala Lumpur, Malaysia. The International Operations division, which has more than 250 employees in 15 countries, manages the health...

  • Client Manager

    1 month ago


    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad has recently partnered with one of the top ICT company in Malaysia. They are looking to hire a Client Manager (Sales) to join their team. about the jobTo identify and create new sales opportunity of account and industry.To maintain good rapport with customers, vendors, distributors, and business partners.To manage sales cycles,...

  • Client Manager

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad has recently partnered with one of the top ICT company in Malaysia. They are looking to hire a Client Manager (Sales) to join their team. about the jobTo identify and create new sales opportunity of account and industry.To maintain good rapport with customers, vendors, distributors, and business partners.To manage sales cycles,...


  • Kuala Lumpur, Malaysia Capital Platforms (M) Pte Ltd Full time

    **Objectives of Capital Platforms** Provide investment platform providing access to Mutual Funds for Independent Financial Advisors and other Financial Institutions. The objectives of Capital Platforms are: - Present a bespoke platform and service to Financial Advisors. - Provide an open architecture product offering to Financial Advisors. - Supply...


  • Kuala Lumpur, Malaysia MUFG Investor Services Full time

    **Company Description** About MUFG Investor Services**: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    **Job Responsibility**: - Provide accurate information and personalize services. - Proactive in liaising with various department to resolve issues. - Strong attention to detail and patience to client’s enquiry. - Complete all assigned tasks on timely manner. - Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy. Strong...


  • Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert **Client Relationship Management Advisor** Located at strategic location, Mid Valley City, Kuala Lumpur! Radius Business Solution (M) Sdn Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, Malaysia Due to continued expansion and growth, we are looking to recruit a **Client Relationship Management Advisor**...


  • Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:NA Key Skills: Customer Service Problem solver Vietnamese Customer Engagement good communication skills - Chat Support DUTIES AND RESPONSIBILITIES: call backs. Understand customer enquiries and ensure they are...

  • Client Advisor

    1 month ago


    Kuala Lumpur, Malaysia Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...