Client Service Associate-vietnamese in Malaysia
2 weeks ago
**Role**:Any Other
**Timings**:Flexible (Permanent)
**Industry**:Telecom / ISP
**Process**:Voice
**Functional Area**:Any Other
**Work Mode**:NA
Key Skills: Customer Service Problem solver Vietnamese Customer Engagement good communication skills
- Chat Support
DUTIES AND RESPONSIBILITIES:
call backs.
Understand customer enquiries and ensure they are answered or routed
through the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and
escalated as required.
Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
Ensure all SLAs are met accordingly.
Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
Able to read, write, and speak fluently and spontaneously in both English and,
for native speakers, in their native language.
Qualifications:
Bachelor’s degree in any field
live chats.
Can work on a rotational shift and on a weekend.
Knowledge in social media platforms.
Start date: 6th September 2023
Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200
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