Content Reviewer with Vietnamese Language
2 weeks ago
Cognizant Kuala Lumpur, MalaysiaPosted 3 hours ago Permanent Competitive
- Content Reviewer with Vietnamese Language Proficiency
- Degree or Diploma holder in any fields
- Excellent written, reading & spoken communications skills in **Vietnamese & English** languages, understanding of local culture.
- 0-6 months of BPO Experience
**Detailed Role & Responsibilities**:
- Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines.
- Gaining full understanding and in-depth knowledge of client policies and guidelines
- **Willing to work in 24x7 environment.**:
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos.
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
- Identifying improvement opportunities and solutions to problems
- Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner.
- Review the reported content within agreed turnaround times and standards of quality.
- Recognize trends and patterns and escalate issues outside of the established policies.
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
- Ensure on meeting daily KPIs.
- Ensures that the process is followed correctly in Service Operations
- Ability to learn to work with customer internal tools.
- Maintain a high degree of confidentiality while meeting strict deadlines.
Employee Status : Full Time Employee
- Shift : Day Job
- Job Posting : Jul 04 2023
- About Cognizant-
- Job ID COGNGLOBAL42530
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