Content Reviewer
2 weeks ago
**Detailed Role & Responsibilities**:
- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
- Flexible to work in assigned shift timings as per process requirements
**Requirements**:
- 0 - 6 months working experience
- Excellent written, reading & spoken communications skills in Arabic language (non-native speaker) and understanding of local culture
- Good communications skills (English)
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Online community experience and exposure
- Be organized and able to manage time and tasks efficiently
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Have a neutral mindset towards different content that needs classification, regardless of the content itself
- Result-oriented, self-motivated, independent and inquisitive
- Able to thrive in a fast-paced and team oriented environment
- Experience with confidential information collection and management (preferable)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes
- Experience with social networking (or similar programs) Internet Savvy
- Willing to work in 24x7 environment (rotational shift)
- Ability to manage critical situations with minimum supervision
- MS Office & strong key board skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations
- Should be comfortable working with explicit & extremely sensitive content
**About Cognizant**:
**#LI-CTSAPAC**
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Job Posting **:Feb 20 2024
**About Cognizant
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