Client Servicing Manager

4 weeks ago


Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

As owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with our clients.

Your primary responsibility will be to ensure client satisfaction, manage their needs, and serve as a bridge between clients and our internal teams. You will collaborate closely with various departments to ensure the successful execution of projects and the delivery of high-quality services.

**Responsibilities**:

- Serve as the main point of contact for assigned clients, understanding their business goals and requirements.
- Build and nurture strong, long-lasting client relationships through effective communication and exceptional service.
- Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project details.
- Collaborate with cross-functional teams to develop tailored solutions that align with client objectives.
- Monitor project progress and timelines to ensure timely delivery while exceeding client expectations.
- Address any issues or concerns raised by clients promptly and professionally, working to find effective resolutions.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Stay updated on industry trends and client news to proactively provide relevant insights and suggestions.
- Prepare and present regular performance reports and updates to clients, showcasing achievements and identifying areas for improvement.
- Forecast and track key account metrics, striving to meet or exceed targets.

**Requirements**:

- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).
- Proven experience in client servicing or account management roles.
- Excellent interpersonal, communication, and negotiation skills.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Ability to manage multiple client accounts simultaneously while maintaining attention to detail.
- Familiarity with CRM software and project management tools.
- Adept at building rapport and fostering relationships with clients.
- Results-driven mindset with a focus on client satisfaction and business growth.
- Exceptional organizational and time management skills.
- Flexibility to adapt to a dynamic work environment and evolving client demands.

Join our team as a Client Servicing Manager and contribute to our mission of delivering outstanding client experiences while driving business success.

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- What software or tools do you typically use for client management, reporting, and communication?
- Could you share an example of a particularly successful client servicing achievement or project you're proud of?
- How many years of work experience do you possess in client servicing?
- How much is your current salary, what is your expected salary and when can you start ?



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