Technical Consultant
3 weeks ago
**Roles and Responsibility**:
In this role, you will play a major part in facilitating and working with sales team and building new relationships with new and existing clients.
Able to base on client requirements define and refine integrated enterprise solution architectures leveraging on our products portfolio.
Able to scope customer requirements and translate them into an appropriate technical proposal.
Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials.
Conduct solution presentation, demonstration, and proof of concepts (POC).
Technical proposal writing for RFI/RFQ/RFP/Presentation to be provided to customers.
System Solutioning and effort estimation for requirements
Leading business and functional requirements definition and prioritization/scoping of requirements
Complete fit gap analysis of functional requirements against proposed solution features and functionality
Researches country and industry business and regulatory trends to assist in identifying client-specific needs and opportunities.
**Skills and Qualifications Requirements**:
At least 3-5 years experience with technical implementations of customer projects. With expertise in pre-sales, technical sales, system solutioning integration. - MUST
Experience in domain or technology like Contact Center, and Customer Relationship Management (CRM), Contact Center Digital Engagement, Robotic Process Automation (RPA), Chat Bot, and Voice Bot. - ADVANTAGE
Strong understanding and hands on experience in HTML, CSS, JS, PHP, SQL Understanding of coding (Java, JavaScript,.NET, Restful, JSON etc.) and integration options. - MUST
Able to communicate technical concepts clearly to all levels of management - MUST
You have Project Management exposure or understand Project Management Frameworks e.g., Waterfall and Agile. - ADVANTAGE
You take proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs). - MUST
You are able to present products and ideas with ease, confidence and persistence. - MUST
You speak fluently to clients, partners and colleagues alike, and have great command of English. - MUST
You are a highly motivated self-starter, who is hungry to win, always looking to push own limits. MUST
You prefer collaborative, fast-paced, entrepreneurial environment. - MUST
(b)Develop Customer Relation Management software
Bachelor's or Equivalent
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