Technical Presales Consultant

7 months ago

Kuala Lumpur, Malaysia Hewlett Packard Full time

At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.

The Channel Presales Technical Consultant for Digital Services (or “TC” in short) is a Subject Matter Expert (SME) on either HP Wolf Security or HP Anyware software solutions. The SME TC play a critical role as trusted advisor and as a technology evangelist in the technical enablement of the business partners and the success of the digital services business in the channel organization.

The Value Channel Inside Presales Technical Consultant role is an experienced level Technical Presales role in the commercial channel organization. In this role the TC will focus on training the trainers, partner technical enablement, 2nd level support and escalation management, advanced Troubleshooting/research, creating repeatable Demos on HP Anyware and/or HP Wolf Security. While having main responsibility on specific markets, the TC will be part of a global team.

**What a Technical Presales Consultant does at HP**:

- Provide technical recommendations, direction and guidance on HP Digital Services. This includes HP Anyware and HP Wolf Security solutions.
- As a Subject Matter Expert, answer and track technical questions from partners, other channel presales TCs and HP Channel Salesforce
- Deliver “train the trainer” technical training to the channel partners at a country/market/ww level to empower them on technical consulting functions
- Evangelize the DS solutions in the Channel
- Create and/or document repeatable demos and supporting documents for PoCs
- Enable the channel Partners to do POCs for their customers and advise on /provide channel demo’s
- 2nd Level Technical presales escalation management for channel TCs and channel partners Advanced troubleshooting, diagnostics, research
- Support business development activities together with the Channel BDMs
- Technical Presales Consulting to our Channel Partners, Channel BDMs, PBMs, in order to enable our partners to provide the right outcomes for channel end customers
- Offer technical support and coordination with channel partners for Industry events
- Provide proactive technical updates to the channel sales community supported.
- Maintain the quality of the service and the total customer experience (TCE).
- Maintain and manage a competitive and appropriate level of technical and professional competence.

**Individuals who do well in this role at HP, usually possess**:

- Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field.
- Minimum 4 years of consulting or similar experience.
- Current experience and knowledge of Information Technologies such as System Administration, Remote Computing, IT Security, Operating Systems, Software, Networking technologies.
- Has good analytical, organizational and team skills
- Works on problems and projects and is detail oriented
- Demonstrates ability to stay focused on goals and objectives
- Is self-motivated and shows an ability to operate with mínimal tactical direction
- Troubleshooting and problem solving skills
- Habit of continuously learning and developing
- Motivated to connect with partners and take them through the technical enablement journey.

**Benefits**
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse internal growth and career opportunities.
- A Women Network that organizes activities all year long.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere. _
- #Li-Post_

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