Inside Presales Technical Consulting Associate

7 months ago

Kuala Lumpur, Malaysia Hewlett Packard Full time

**About the Role**:
As an Inside Presales TC Associate Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of either Personal Systems or Print products and solutions. Your supervision will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

**Mission of the Presales Technical Consultant Manager**:
Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on HP products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.

Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

**Responsibilities**:

- Lead and mentor a team of Inside Presales TC
- Ensure an appropriate level of technical and professional competence within the team.
- Guide the team in providing technical recommendations, direction, and guidance on HP's offerings.
- Assist in the recruiting, training and development of team members.
- Ensure the delivery of team services in accordance with the SLA.
- Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.
- Ensure that the team's concerns are actively listened to and addressed appropriately.
- Accurate tracking of requests in our CRM tool.
- Manage technical escalations and provide proactive updates to stakeholders.
- Assess and manage team member performance to ensure individual and group excellence.
- Provide guidance on process improvements.
- Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.

**Individuals who do well in this role at HP, usually possess**:

- Bachelor's degree or equivalent experience, preferably in a technical/engineering field.
- Advanced proficiency in spoken and written languages relevant to the team and English.
- Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Inter-personal skills with an interest in people development and coaching
- Self-motivated with the ability to operate with mínimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.
- Typically, 5-7 years of relevant work experience.
- Preferably has had first team leadership experience.

**Career Path**:
The Presales Technical Consultant Associate Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere._

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