E-commerce Operator

1 week ago

Remote, Malaysia Brand Catalyser Full time

**Position Type**: Full-time
**Working Time**: Monday to Friday per week
**Location**: Online: Work from home (Malaysia).

**About Brand Catalyser**
Brand Catalyser is a Top-Rated Cross-border & Cross-Cultural Marketing & Consulting Firm headquartered in Australia, with offices in China, Vietnam, Singapore, and Malaysia. We provide industry-leading go-to-market strategy and marketing plans & ongoing executions that enable brands to access the global consumer market. We provide integrated cross-border solutions and marketing communication strategies that adapt to the local market landscape and overcome language, cultural and behavioural barriers. Together with our FMCG cross-border and Property Media solutions on the immensely diverse digital marketing networks across APAC regions, we facilitate businesses from various verticals and scales to achieve their business goals.

**Our Services**
- Cross-border & cross-cultural marketing consultancy
- Go-to-market strategy planning and execution
- Marketing campaign management & optimisation across paid social, search, affiliate, influencers, KOLs/KOCs, out-door media, etc.
- Brand proposition development and market adaptation
- Cross-border Ecommerce business advisory & solutions

The role of the e-commerce executive is to provide support to our sales team and will be focusing on the e-commerce sales in Malaysia. You will support the day-to-day operations across our various e-commerce and marketplace platforms and you should have a drive for achieving goals, and ability to provide forward-thinking ideas to promote the brand. Ultimately, to increase overall sales and build a successful and long-lasting relationship with our distributors and clients.

Duties and Responsibility:

- Responsible for overall performance in lazada/shopee oversea stores through driving traffic, acquiring new customers and maximizing the commercial plan with E-commerce manager
- Ensure that you continuously secure and deliver the best customer experience and take actions to develop an efficient collaboration with the marketplace partner.
- Analyze and follow up E-comm KPIs to secure right timing, pricing, activities and product presentation, taking necessary actions to drive selling.
- Ensure balance of commerciality, inspiration and brand integrity in all activities.
- Review all existing, pending orders and fulfilment on timely manner to reduce order backlog and refunds.
- Manage deliveries, refunds, return and on ground logistic support for all e-commerce order.
- Participate in weekly calls and follow up on any action points in a timely manner.
- Perform any Ad-Hoc task required by the Manager/Department.
- Work closely with 3PL & shipping service provider to ensure all order sent in timely manner and monitoring all order status from time to time.

**About You**
- Bachelor Degree (or above) in e-commerce, marketing, advertising or relevant field is a strong advantage
- At least 2 years of relevant experience in managing e-commerce platforms (Lazada & Shopee) and digital marketing
- Experience in cross-border / overseas e-commerce stores across different Southeast Asia countries is a strong advantage
- Having resources from / previously worked in e-commerce platforms (like Shopee, Lazada) is a strong advantage
- Proficient in English and Mandarin (oral & written)
- Familiar with web & e-commerce platforms, content management systems, online marketing
- Basic skills and knowledge of SEO, SEM, CRO, e-commerce metrics, Analytics data, UX and UI, web design, web development, usability, search and conversion optimisation
- Good understanding in onsite merchandising inventory management systems, and warehouse management systems will be an added advantage
- Strong analytical skills and experience with data to deliver reporting and actionable insights
- Exceptional communication and interpersonal skills
- Can-do attitude & great attention to detail

**Additional Information**
- The chance to work across some of the premium brands in the world within an industry leading agency
- The opportunity to learn and thrive in a fun and stimulating environment
- Robust training and development program

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- When is your availability to start work?
- What is your expected monthly salary per month?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- E-commerce: 2 years (preferred)

**Language**:

- Mandarin (preferred)

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