Account Servicing Executive

3 weeks ago

Miri, Malaysia MediaPlus Digital Sdn. Bhd. Full time

**Responsibilities**:

- Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency.
- Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.
- Maintain good relationships with clients to retain and protect our customer base against attrition.
- Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.
- Assist the team in business support and coordinating day-to-day account activities.
- Support sales and marketing by providing relevant information including customer feedback and sales leads.
- Develop presentations, proposals, and reports for clients.
- Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance.
- Be knowledgeable of company capabilities and products/services and be up to date on digital marketing solutions to effectively communicate all offerings to clients.
- Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports.
- Management of project timeline and expectation, while building strong relationships in the process to achieve customersatisfaction.
- Ensure actions and key deliverables were being met and kept within the defined scope along with all internal and external teammembers.
- Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.

**Requirements**:

- 1 to 2 years of experience in advertising, digital, social, and client-facing in an agency environment.
- Experience in project management and ability to communicate expectations firmly.
- Excellent command of English.
- Passionate about digital marketing, understanding trends, digital strategies, and metrics.
- Ability to tell stories with data.
- Ability to adapt to a fast-paced environment.
- Ability to multi-task and handle numerous projects simultaneously.
- Highly organized with a keen sense of attention to detail.
- Ability to perform under stress to meet deadlines while maintaining a high output standard.

**Benefits & Remunerations**:
Salary Range: RM2,300.00 - RM3,000.00 per month
- Commission and incentive are available for this role.
- Annual salary review
- Performance bonus
- Annual & medical leave
- Healthcare benefits
- Transport claim
- Meal claim
- Birthday voucher
- Alternative work-from-home schedule

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Miri: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Digital marketing: 1 year (required)

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