Customer Service-klcc Online Furniture China Co. Up
3 days ago
Position : Customer Service : 5 PAX
Basic Salary Range : RM2,000 - RM3,000 (Depend Experience)
Gross Salary after OT : Estimate Up to RM4000
Working Hours : Routine Shift (9hrs per day)
Working Day : 5days working days
Working area : Binjai 8 KLCC
Company Background: Online Furniture Seller (China company)
**Job Description**:
- To provide assistance and support for incoming queries.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Responsible to undertake special duties which may assign by Superior.
**Requirements**:
- Good Interpersonal skills & Team Player
- Able to type & speak fluent in Mandarin & English
- Able to work overtime, weekends or public holidays if required.
Benefit:
- Medical leave : 14 days
- OT Paid
- Shift Allowance
- Annual Leave
- Dinner provided for those who work in night shift
- EPF,SOCSO, EIS
职位类型:全职, 终身制
薪资: RM2,000.00至RM4,000.00(每月 )
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work rotational shift?
- Able to work overtime, weekends or public holidays if required? [There will be extra overtime paid for working on weekends & Public Holidays]
- Are you able to speak fluent, read & type in Mandarin?
- Are you able to speak fluent English?
- Have you complete your secondary level and have SPM Certification?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
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