Customer Happiness Executive

2 weeks ago


Bangsar South, Malaysia Fave Full time

Fave is one of Southeast Asia's leading fintech platforms; providing a smart payment app for the smart generation of consumers to pay and save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way.
Fave is on a mission to maximise joy and value in every shopping experience and accelerate the offline world’s transition to the digital economy.
Fave currently operates in 35 cities across Malaysia, Singapore, Indonesia and India.
If being a part of a digital revolution in the fastest-growing region in the world excites you, get in touch today

**As a Customer Happiness Executive, you will**:
- Deliver exceptional customer experience to our customers.
- Be familiar with all Fave products and processes in order to effectively provide a satisfactory resolution, by weighing the options from customer's, partner's and Fave's point of view.
- Deliver good content with proper structuring and grammar.
- Communicate clearly and efficiently with our customers as well as internal teams.

**; Requirements**: - Requirements:
- Willingness to work on shift (11am - 8pm), on Tues-Sat or Sun-Thurs shift.
- Value punctuality and possess good time management skills.
- Be digital savvy and good with basic Excel and presentation skills.
- Willingness to take up challenges and not shy away from them.
- Be adaptable in a fast-paced working environment.



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