Customer Service Representative

7 months ago


Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Customer Service Representative**

**Tenure: Permanent**

**Location: Bandar Sri Damansara, Kuala Lumpur**

**Working Hour: 9AM-6PM**

**Salary: RM 2500 - RM 3500**

**Responsibilities**:

- Update account maintenance and assist to ensure of the subscription benefit customer care.
- Assist to get feedback on the Customer Satisfaction Score Tracking
- To ensure customer aware of the subscription renewal period timeline
- Follow up with customer subscription renewal status
- Support customer enquire or concerns directly to ensure the matter being address
- Support as representative person to vendor on our forecast update
- Update CRM Assets Management
- Assist to update the monthly and quarterly report to respective person and management
- Perform any ad-hoc assignments as required by the Management

**Job Requirement**:

- Good interpersonal skills, confident and multitasking.
- Proficient in both written and spoken in English will be added advantage.
- Proficiency in Microsoft Office (Words, Excel, PowerPoint).

**Job Type**: Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay



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